Support Specialist

Overview This position ensures accurate, efficient recording of vehicle and customer information during the sale and provides administrative support to the auctioneer on sale days. The Auction Support Specialist verifies sold vehicle information for accuracy prior to completion of the transaction and obtains customer signatures as appropriate. Key Responsibilities Utilize the AS400 system to record lane and Simulcast bid amounts, enter customer data, process all sold units, and verify/enter lights. Work with the auctioneer virtually to verify system information accurately represents vehicle. Verify vehicle run order to ensure the appropriate vehicle is being keyed and sold. Operate monitor virtually, work with the auctioneer to review Simulcast bids. Provide arbitration and other vehicle announcements to support the auctioneer. In partnership with client services contact center operations to receive and respond to customer requests through various channels (e.g., phone, email, chat, and ticketing systems). Other duties as assigned. Qualifications Minimum: High School Diploma/GED Generally, less than 2 years of experience. Physical Requirements Regularly required to stand, walk, reach, talk and hear. Ability to lift 1-10 pounds. Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus. Work Environment Occasional exposure to fumes, odors, and weather conditions. Compensation and Benefits USD 15.10 - 22.69 per hour Compensation: Hourly pay rate is in the range of $15.10 - $22.69/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets #J-18808-Ljbffr