Desktop & Mac JAMF Engineer

We are looking for an experienced Desktop & Mac JAMF Engineer to provide end-user computing (EUC) support across Windows and Mac environments. The ideal candidate should have strong hands-on experience with Windows Desktop, Microsoft Intune, Autopilot, SCCM, PowerShell, and JAMF .

Key Responsibilities

• Build, configure, maintain, and administer Windows desktops and laptops .
• Manage Windows devices using Intune, Autopilot, SCCM, imaging, and task sequences .
• Develop and use PowerShell scripts for desktop management and automation.
• Deploy and manage Mac devices using JAMF .
• Configure JAMF policies, configuration profiles, device groups, applications, and compliance settings.
• Perform Mac device enrollment, application deployment, configuration, troubleshooting, and post-deployment support.
• Support Intune Company Portal registration, device onboarding, and compliance-related issues.
• Provide remote and onsite break/fix support for desktops and laptops.
• Install, replace, and swap devices at customer locations.
• Support users during Day 1 onboarding, device replacement, and offboarding .
• Manage hardware assets, equipment returns, shipping, and spare inventory.
• Handle incidents, service requests, and tasks while meeting SLA requirements.
• Provide remote support for conferencing equipment and related issues.
• Create and maintain technical documentation, procedures, and knowledge-base articles.
• Coordinate with other technical teams to resolve issues through closure.
• Monitor and maintain equipment stock levels and replenishment requirements.
• Provide end-user guidance for supported devices and software.
• Provide on-call support for high-priority incidents .

Required Skills

• 6–8 years of experience in Desktop/EUC Engineering or Administration .
• Strong Windows Desktop administration and troubleshooting experience.
• Hands-on experience with Microsoft Intune, Autopilot, SCCM, and PowerShell .
• Strong hands-on experience with JAMF and Mac device management .
• Experience with device enrollment, policies, configuration profiles, and application deployment.
• Experience with Intune Company Portal and device compliance .
• Strong troubleshooting and end-user support skills.
• Experience managing hardware assets and inventory.
• Strong communication and documentation skills.
• Ability to work onsite 5 days per week in Dearborn, MI .
• Relevant Microsoft certifications are preferred.