SCCM Engineer

Job details


Job Role


Infrastructure Consultant 2


Career Role


Consultant - Infrastructure Management - US


Work Location


Detroit, MI


State / Region / Province


Michigan


Country


USA


Domain


Delivery


Interest Group


Infosys Limited


Company


ITL USA


Requisition ID


154944BR


Technical Skills 1


Technology|EUC-Patching_and_Distribution|SCCM


Technical Skills 2


Technology|Infrastructure-Transformation|Accelerate Vista/XP Deployment, Microsoft Deployment Toolkit

Overview


The Infosys SURE (Services, Utilities, Resources, Energy) unit is dedicated to empowering businesses within the services, utilities, energy, and resources sectors through strategic digital transformation. We specialize in guiding organizations through the complexities of disruption, enabling them to unlock value and realize sustainable growth. Join us to be part of a pioneering team that leverages advanced AI and digital technologies to drive innovation and operational excellence. You'll have the opportunity to work on transformative projects that shape the future of these critical industries, collaborate with industry experts, and develop resilient strategies that respond to change and seize new opportunities. If you're passionate about AI and eager to make a significant impact, the Infosys SURE unit is the perfect place for you to grow and excel



In the assigned Job Role of Infrastructure Consultant 2, your Area Of Responsibility will be as below:


Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations
Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities
Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems
Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes
Co-ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes
Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance
Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards
Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains
Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration
Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise

Your contribution to the team:


A collaborative spirit and excellent communication skills.
Ability to handle complex incidents and implement resolutions
A knack for conducting IT infrastructure assessment and identifying key optimization opportunities
Focused approach towards deployment management, system optimization, and process automation initiatives including sector specific focus
The ability to work with cross-functional teams

Required Skill and Experience


• Hands-on experience with OS imaging and Microsoft SCCM (Configuration Manager).
• Create, maintain, and manage Windows OS images using MDT and SCCM.
• Develop, customize, test, and troubleshoot SCCM Task Sequences for OS deployment.
• Troubleshoot issues related to OS imaging, Operating System Deployment (OSD), PXE boot, drivers, and Task Sequence failures.
• Manage Windows endpoint devices within the SCCM environment, including collections, deployments, applications, packages, and configurations.
• Perform software distribution, application deployment, and Windows patching through SCCM.
• Monitor SCCM infrastructure, client health, deployment status, and overall system performance.
• Generate and analyze reports related to deployment success, SCCM client health, software distribution, and system health.
• Analyze operational data and recommend improvements to the SCCM and Windows endpoint infrastructure.
• Establish and maintain detailed documentation of SCCM configurations, OS images, Task Sequences, deployment processes, and troubleshooting procedures.
• Provide advanced technical support for Windows end-user computing and desktop engineering solutions.


Preferred Skill and Experience


• Experience with SCCM application packaging, software distribution, and patching.
• Experience supporting Windows 10/11 imaging and deployment in a large enterprise environment.
• Working knowledge of PowerShell scripting, including the ability to understand, execute, and troubleshoot existing scripts used for SCCM administration and OS deployment.


Additional Required Qualifications


• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.


Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.



EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.