Dental Patient Service Representative
$22 - $26 per hourAddison Group
Job Description
Job Description
Job Title: Dental Patient Service Representative
Location: Philadelphia, PA
Industry: Community Health / Healthcare Administration
Pay: $22 - $26 / Hour (based on experience)
Benefits: The position is eligible for medical, dental, vision, and 401(k)
About Our Client
Community health organization with multiple clinics throughout Pennsylvania.
Job Description
This is a patient-facing, administrative support role focused on helping patients navigate the healthcare system while ensuring a positive patient experience from scheduling through check-out.
Key Responsibilities
- Manage patient scheduling, pre-registration, registration, and check-out processes.
- Verify insurance eligibility, benefits, and demographic information.
- Conduct appointment reminder calls and outreach to reduce no-shows.
- Obtain referrals, authorizations, and required patient documentation.
- Collect copays, balances, and other patient payments.
- Schedule follow-up appointments and coordinate care across departments.
- Answer high-volume inbound calls and address patient inquiries in a professional and compassionate manner.
- Maintain accurate patient records within the electronic health record system.
- Support front desk operations by greeting patients, managing check-in/check-out workflows, and ensuring a positive patient experience.
Qualifications
- High School Diploma or GED required.
- Dental receptionist or dental front desk experience required
- Experience scheduling appointments, verifying insurance, and collecting patient payments.
- Experience with EClinicalWorks preferred.
- Strong customer service, communication, and multitasking skills.
Additional Details
- Schedule: Monday–Friday, 8:00 AM–5:00 PM
- Dress Code: Business Casual
Perks
- Opportunity to make a real difference in your local community.
- Work with a supportive, mission-driven team.
- Gain experience in a high-impact healthcare environment.
- Career growth potential in community health services.
Vacancy posted 25 days ago
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