Central Admin Specialist

Central Admin Specialist

The Central Admin Specialist provides essential administrative support to ensure accurate file management, documentation quality, and workflow execution across all shops in the company. This role supports centralized administrative processes, including RO closing, reopen handling, file corrections, and documentation verification, to maintain Puget's operational and compliance standards.

The Central Admin Specialist works closely with the Central Admin Leader and shop teams to ensure files are complete, accurate, and ready for billing. As Puget grows, this role may support additional administrative functions, process improvements, or company-wide initiatives aligned with enhancing operational consistency and financial accuracy.

Job Duties/Responsibilities:

• Support daily administrative review of repair orders to ensure files are complete and ready for processing.
• Communicate with shop teams, including center leaders, estimators, parts personnel, and leadership, to help resolve routine file or documentation questions.
• Manage incoming requests through the central admin workflow and ensure items are handled accurately and in a timely manner.
• Work closely with team members and the Central Admin Leader to maintain consistency in administrative processes across all shops.
• Review available reports and tools to identify items that need attention or follow-up.
• Assist with coordinating administrative workflow between Operations and internal departments as needed.
• Help maintain regular administrative reporting and updates used by leadership.
• Escalate issues or patterns that impact administrative accuracy or require additional review.
• Follow company policies, insurance requirements, and internal procedures related to documentation and file handling.
• Support ongoing improvements to administrative processes as the program develops and expands.

Skills/Qualifications:

• 3+ years of administrative experience in the Collision industry strongly preferred.
• CCC One experience strongly preferred.
• High proficiency using Microsoft 365 applications (Excel, Teams, SharePoint).
• Strong documentation and organizational skills.
• Detail orientated.
• Position may require the ability to travel occasionally for training, meetings and check-ins.
• Prominent level of integrity and maintains confidentiality of the company, employees at all times.