Hotel Reservations Manager - Elysee New York

Job Description

Job Description

ABOUT ELYSÉE NEW YORK

Elysée New York is entering a new chapter as an intimate luxury boutique hotel in the heart of Midtown Manhattan. The hotel blends the elegance of a historic New York residence with the warmth and cultural spirit of a European luxury hotel, delivering a guest experience built on genuine hospitality, considered detail, and quiet discretion. Elysée New York by Wunderkind Hotels is managed by Crescent Hotels & Resorts, one of North America's leading hospitality management companies.

POSITION OVERVIEW

Reporting to the Director of Sales & Marketing, the Reservations Manager oversees all reservations functions, inventory integrity, reservation communications and booking quality. This role ensures each guest interaction reflects the Elysée New York luxury experience while supporting revenue optimization and operational excellence.

ESSENTIAL JOB FUNCTIONS

RESERVATIONS LEADERSHIP

• Manage all reservation activity, inventory controls, booking accuracy and reservation standards

GUEST COMMUNICATION

• Ensure timely, personalized and professional communication after arrival

REVENUE AND INVENTORY MANAGEMENT

• Partner closely with Revenue Management and Front Office leadership to maximize occupancy and rate performance while protecting the guest experience

LEADERSHIP AND TEAM DEVELOPMENT

• Recruit, train and coach reservations personnel and establish service expectations

QUALITY ASSURANCE AND BRAND STEWARDSHIP

• Audit reservations processes and communications to ensure consistency with Leading Quality Assurance and Forbes-level standards
• Conduct regular service observations, departmental inspections, and audits, and lead corrective action when standards are not met, building a level of consistency guests can trust
• Maintain accurate training and quality-assurance documentation, and support pre-opening, reopening, and repositioning initiatives as required

REQUIRED QUALIFICATIONS

• Strong leadership presence and a genuine passion for luxury hospitality
• Exceptional verbal and written communication skills
• Understanding of luxury reservations practices
• Strong analytical and organizational capabilities
• Expertise with CRS and PMS platforms
• Attention to detail and guest-centric decision making
• Bachelor’s degree or equivalent experience
• Minimum three years of hotel reservations, revenue management, front office or rooms division experience, including at least one year of leadership responsibility
• Luxury hotel experience strongly preferred
• Demonstrated experience operating within a Leading Quality Assurance and/or Forbes Five-Star service standards environment is required
• Ability to work a flexible schedule, including mornings, evenings, weekends, and/or holidays
• Experience opening, reopening, repositioning, or launching a hotel, restaurant, lounge, or new hospitality concept
• Experience preparing teams for Leading Quality Assurance, Forbes, or comparable Five-Star quality assessments, or previous experience with The Leading Hotels of the World or a comparable luxury organization

WHY JOIN ELYSÉE NEW YORK  

Joining Elysée New York is an opportunity to help shape the re-emergence of a legendary New York hotel and to build a new standard of intimate, personalized luxury hospitality. The Reservations Manager plays a key role in shaping first impressions of Elysée New York and helping define a personalized luxury guest journey from the earliest stage of the booking process. We invite candidates who believe that luxury is defined not by formality alone, but by generosity, discretion, and the ability to make every guest feel genuinely seen, to join us and help build a place where every guest, and every team member, belongs. 

EQUAL OPPORTUNITY STATEMENT  

Elysée New York, managed by Crescent Hotels & Resorts, is an Equal Opportunity Employer, including Protected Veterans and Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the applicable Know Your Rights notice from the United States Department of Labor. 

NOTE:  

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor. 

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.