Customer Care Representative/ Order Processing Representative

Job Description Job Description Customer Care Representative/ Order Processing Representative
Summary:
Our company is looking for a Customer Care Representative to receive inbound sales call, process order, and handle customer issues; in a professional manner as they arise. This position would also assist with light office work on occasion. This is a full-time position in time.
Job Duties:
· Receives and places inbound sales calls or online orders
· Answers customer questions or concerns in a professional and courteous manner
· Places orders on the computer and leaves notes relating to customer when needed
· Develops a positive line of communication with customers and leadership
· Handles problems regarding shipping, damaged goods, incorrect shipping addresses, and orders accordingly with department manager
· Answers basic customer questions related to products
· Transfers specific customer request calls to the appropriate person or department
· Applies company policies and procedures consistently by correctly identifying problems and determining correct solutions
· Perform a variety of office task like scanning and filing
· On occasion work with other departments when needed
· On occasion operate a multiline switch board

Minimum Qualifications:
· Ability to work independently and professionally
· Keyboarding and computer skills
· Ability to analyze problems
· Ability to work under stress
· Ability to perform the essential duties and responsibilities with efficiency and accuracy
· Ability to handle confidential information
· 10 key by touch
· Team player
· 1 year of customer service experience
Preferred Qualifications:
· Ability to read, write, and speak both Spanish and English
Compensation & Benefits:
· Wage $12-$16/hr DOE
· Medical Benefits
· Dental Benefits
· Paid Time Off
· Holiday Schedule
· 401k