Branch Operations Manager

Branch Operations ManagerThis position is responsible for the day to day operational functions and inventory management of the branch. The Branch Operations Manager (BOM) must ensure that customer service, inside sales, and sales support functions are provided at the highest level, all while maintaining 100% compliance with FTI policies, procedures, and guidelines. The BOM is responsible, with the Branch Manager, to ensure that the branch financial goals are met.Essential Duties And ResponsibilitiesResponsible for sales functions including: Developing, maintaining, and growing walk-in customer relationships and purchases, implement upselling (mix) and add-on selling techniques with all branch customers, and post sales follow up activities.Responsible for inventory management functions including: Cycle counts and results, Inventory accuracy and adjustments, full physical inventories, maintain warehouse stocking profile, returns to vendor, sample policy enforcement & write-offs, and discontinued inventory process.Responsible for logistics functions including: Freight policy enforcement, processing freight payments, and freight cost control.Responsible for customer service including: Order entry & accuracy crosscheck, paperwork and processing, showroom and contractor area service, new part & account set up, invoicing, ensure pricing accuracy and rules are followed, and vendor credits.Responsible for the warehouse including: Safety (acts as Branch Safety Program Coordinator to ensure that all company safety guidelines and measures are adhered to) and processing inbound and outbound shipments & returns.Responsible for the maintenance of the OSHA files.Responsible for purchasing functions including: Purchasing and receiving from NDC and non FTI vendors (including application of min/max philosophy to keep Branch Inventory Valuation within targeted range), branch transfers, and reviewing backorders.Responsible for credit functions including: Enforcing company credit policies, processing customer credit applications, weekly collection calls, and on account payments.Responsible for cash handling including: All cash receipts, daily bank deposits, and petty cash fund.Responsible for Human Resource functions including: Weekly payroll reporting, forward HR info to direct reports, positive work environment, involved with hiring and interviewing process, and manage overtime needs and budgetResponsible for payment processing functions (SAP)Additional duties as assignedMiscellaneous DutiesReview, and propose opportunities to improve, financial, and operational performance with Branch ManagerMaintain full knowledge and understanding of Florida Tile catalog of products and ancillary products offered by the company for selling, training, and customer resource purposesPerform employee training including forklift training and SAP trainingPerform warehouse and showroom duties as neededPerform all other business functions as directed by Branch ManagerAdditional duties as assignedQualificationsMust be proficient in Word, Outlook, and ExcelSAP experience a plusMust be able to obtain complete knowledge of all Florida Tile productsMust be able to perform all functions in the warehouse when needed including, but not limited to, driving a forklift, loading and unloading trucks, operating a pallet jack, and lifting up to 50 pounds repetitivelyAbility to meet deadlines and schedules with little supervisionFlooring or tile industry experience a plusAssociates degree or higher preferredOperational and logistical experience is a plusEqual Employment OpportunityFlorida Tile is committed to fostering a workplace built on fairness, respect, and equal opportunity. Employment decisions are based on qualifications, merit, and business needs. We value diversity and are committed to creating an inclusive environment for all employees regardless of age, race, color, marital status, sexual orientation, gender, religion, national origin, veteran status, disability, or any other protected status under applicable law.