Assistant Manager

Job Description

Job Description

We are seeking a motivated Assistant Manager to oversee the day-to-day operations of a fast-paced retail store. This role ensures all aspects of the store run smoothly, including customer service, inventory control, and sales. You will foster a positive and welcoming environment for customers while supporting and developing a productive team. Reporting to the Store Manager, this role is integral to achieving operational excellence and providing an exceptional shopping experience.

As an Assistant Manager at Goodwill Industries, you will embody our mission to “Empower people to achieve their most abundant life” and uphold our Core Values: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing. Compensation:

$17 per hour

Responsibilities:

• Take part in regular meetings to review store performance and help develop improvement strategies
• Oversee and coordinate daily store operations, including sales floor activities, merchandising, inventory management, and customer service
• Enforce safety procedures to ensure a safe and secure environment for both employees and customers
• Maintain clear communication with the Store Manager regarding operations, staff performance, and store challenges
• Foster collaboration across departments to meet store objectives and improve operational efficiency
• Evaluate employee performance, provide ongoing coaching and feedback, and support professional growth
• Support in creating and executing corrective action plans to resolve operational concerns
• Recruit, hire, and train team members to build a competent, diverse, and motivated workforce
• Identify and respond to potential security concerns, including internal theft and shoplifting
• Perform other duties as assigned to support store operations and team success
• Take appropriate disciplinary actions to maintain high standards of conduct and performance

Qualifications:

• Solid customer service abilities, including resolving concerns and maintaining customer satisfaction
• Proven supervisory skills with the ability to motivate and hold team members accountable
• Reliable transportation, valid driver’s license, and proof of insurance for travel to different job sites
• High school diploma or equivalent required, or the ability to obtain one through The Excel Center
• Ability to successfully complete a criminal background check and drug screening
• Strong verbal and written communication skills for effective interaction with staff, customers, and leadership
• Experience cultivating a positive, supportive, and productive workplace environment

About Company

At Goodwill Industries of Michiana, our mission extends beyond providing job opportunities and community support. We are driven by a passionate commitment to creating an environment where innovation, enthusiasm, and collaboration flourish.

We believe that our success stems from the vibrant, people-focused culture we cultivate. Our team is dynamic, energetic, and dedicated to making a real difference. We celebrate creativity and value those who bring a positive, engaging presence to everything they do. Here, you’ll find a place where your ideas are encouraged, your voice is heard, and your influence has the power to inspire and effect meaningful change.

Join us at Goodwill Industries, where you’ll be part of a forward-thinking team that values your unique strengths and contributions. Here, you’ll find a workplace that not only aligns with your values but also empowers you to lead, innovate, and thrive.