Oracle Service Cloud (GC--USC)

Company DescriptionSonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.Job DescriptionPreferred • 5+ years in RightNow (including the latest release) • 2+ years in PHP, HTML, CSS, Shell Scripting • 4+ years in Integration (Batch, Real-time – SOAP, XML, Web Services, etc.) • Add-In Development using RightNow Desktop Add-in framework • Widget design • Ability to configure the Oracle RightNow application • Able to write and execute ROQL queries • CRUD operations using Connect web services • Should have worked on integration between different systems – CTI, Portal integration, SMS • Should have strong functional skills • Knowledge of Oracle Policy Automation/Oracle Knowledge/Social Relationship Management and Oracle Field Service Cloud would be an advantage • Excellent Client handling skills • Should have handled at least 3-4 projects involving complex UI customization, Complex integrations and High Volume Data Migration • Strong CRM Domain Knowledge, with special focus on Service Domain • Experience and expertise in Cloud Implementation • Experience and expertise in driving requirements gathering, conducting workshop, Functional/ Technical documentation • Language interfaces/ deployment in multi country setupsResponsibilities - • Very strong technofunctional consultant who can Provide Functional/ Technical Leadership to RightNow Engagements • Provide solutions for customizations/integrations in RightNow • Interact directly with customers and peers across Oracle in arriving at optimum solution • Gather technical requirements within service domain of CRM-CX • Provide good technical and business advice to the customer at all times with respect to the final solution and its successful adoption • Guide junior team-member in delivery of their customizations and ensure the solution approach is as per the best practices • Picking new areas/product feature/technology that is applicable in Service CloudQualificationsQualificationBasic• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. • At least 11 years of experience with IT.Additional Information** U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.Note:-This is a Fulltime job for you Only US Citizen, Green Card Holder, TN Visa, H4-EAD, GC-EAD & L2-EAD can apply.No OPT-EAD Consultants please.Please mention your Visa Status in your emailor resume.SummaryType: Full-timeFunction: Information TechnologyExperience level: Mid-Senior LevelIndustry: Information Technology And Services