Senior Customer Success Manager, Strategic Account Services

Health & Personal Care Senior Customer Success Manager

The Strategic Account Services (SAS) organization is seeking a Health & Personal Care (HPC) Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers/Brands on the Amazon Store, ensuring program satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities.

The ideal candidate for this role should possess client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth. They will be able to manage multiple workflows in a fast-paced work environment and actively participate in continuous improvement initiatives to multiply impact beyond their portfolios. Above all, they should demonstrate ownership and the ability to embrace and navigate ambiguity and complexity.

They are agile, inventive, and an advocate for their Sellers experience on the Amazon Store. If you are interested in growing Amazon's leading brands, then we're interested in you.

Key job responsibilities include:

• Business Growth
• Seller Relationship Management
• Program Process Excellence

Basic Qualifications:

• Bachelor's degree or equivalent
• Experience analysing market opportunities, engaging and negotiating with customers, and defining new areas of innovation
• Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions
• Experience with MS Office Professional Suite, including Microsoft Excel to manipulate and analyze data
• Experience using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions
• Experience managing multiple projects, prioritizing, planning, and managing time
• Experience building customer relationships, identifying business opportunities for clients and increasing adoption and utilization of company products
• Experience with strong project management skills and the ability to thrive in a fast-paced environment
• 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.

Preferred Qualifications:

• Experience in Sales, Territory Planning, Merchandising, and/or relevant experience within Customer Success, Account Management, or negotiating, nurturing, and growing customer relationships
• Experience in strategic marketing management and market analysis and demonstrated ability to build and execute a strategy with clear goals and objectives to align to business and service objectives, and support portfolio objectives
• Experience using analytical, account management, and productivity tools, such as, Oracle Business Intelligence, SalesForce, Tableau, or similar
• Experience communicating and presenting to senior leadership
• Experience in E-Commerce, Corporate Retail, Consulting and/or B2B.
• Understanding of retail math and formulas for the purpose of making business decisions.
• Leverage internal AI tooling to drive efficiencies and expedite problem solving

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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