Field Service Technician

Job Description

Job Description

Vermeer Heartland is a family-owned, full-service dealer of Vermeer industrial equipment across four states. With decades of experience in the industry, our team sets itself apart with our strong customer-focus and growth-mindset.

We are currently seeking a Field Service Technician based at our Elizabethtown, KY location. If you’re ready to join a team that is passionate about enhancing the customer experience, we would like to hear from you!

BENEFITS

• PTO and holiday pay
• Medical and life insurance plans
• 401(K)

POSITION RESPONSIBILITIES

• Independently perform diagnosis based on customer complaint and write-up. Apply product knowledge, professional expertise, and recommended procedures to conduct repairs.
• Conduct repairs and replacement of components based on diagnosis. Follow recommended practices and procedures in accordance with time standards.
• Perform routine Preventive Maintenance while checking for other necessary repairs or causes of failure.
• Responsible for accurate and timely recording of time, job codes, repair description, parts, supplies along with required customer and equipment information on work orders and other documentation.
• Efficiently use computer and other electronic testing devises along with diagnostic software for internal purposes and OEM diagnostic/warranty requirements.
• Effectively utilize schematics, diagrams, blueprints and other written instructions for diagnostics, repair and/or installation of equipment and components.
• Proficiently use torches, welders, drills/bits, reamers, taps/dies, and other equipment to fabricate and repair equipment and components.
• Enhance the overall customer experience by effectively communicating with the customer and team members to ensure their equipment is well-cared for during the repair process.
• Collaborate cross-functionally with parts personnel and other departments to ensure the customer is taken care of.
• Actively participate in routine training courses as assigned, while continuously seeking out opportunities to learn and develop.
• Maintain cleanliness of work area and safely utilize Vermeer Heartland property and equipment.

POSITION SKILLS/ ABILITIES

• Demonstrated familiarity with Vermeer products and/or similar industrial, agricultural equipment, utilizing mechanical, hydraulic, and electrical systems.
• High-level of computer proficiency with ability to utilize IntelliDealer business operating system and various OEM manufacturers software for diagnosis, repair and work order documentation.
• Ability to multi-task and work efficiently in a fast-paced, high-demand role on a consistent basis.
• Excellent customer service skills with ability to turn negative situations into positive experiences and opportunities.
• Excellent people management and communication skills for both internal co-workers and external customers and suppliers.
• Available on short notice to work overtime as customer demand or Vermeer Heartland operations dictate.

POSITION REQUIREMENTS

• High school diploma or GED equivalent required.
• Formal technical school training in hydraulics, electrical, gas/diesel engines and structural systems or equivalent experience is a plus.
  
• 2-5 years of experience as a Service Technician, or equivalent in a dealership environment.
• 1-3 years of experience with Vermeer industrial equipment or equivalent commercial, agricultural or material handling equipment is a plus.
• Valid driver’s license and able to meet Heartland insurance providers qualifications.
• Ability to sit, stand, twist, lift and lower repeatedly and for extended periods in both internal and external environments.

Safety-sensitive