Senior Manager, Microsoft Platforms, AI & System Operations

Senior Manager, Microsoft Platforms, AI & System Operations The Opportunity We are seeking a senior technology leader to oversee System Operations while serving as the organization’s lead expert on Microsoft platforms and AI-enabled workplace technologies. This role blends broad operational leadership and people management with deep hands‑on expertise across Microsoft365, Azure, identity, endpoint management, automation, and security. The ideal candidate will lead a multi-disciplinary operations team, set engineering direction for Microsoft services, and help the organization translate emerging AI capabilities into secure, scalable business value. Core Responsibilities Lead the System Operations function, managing a team responsible for reliable, secure, and well-governed enterprise platforms and services across a diverse operational portfolio. Serve as the senior Microsoft subject matter expert, setting strategy, architecture, engineering standards, and operational direction for Microsoft 365, Azure, collaboration, identity, and endpoint services. Build and develop a high-performing team through clear priorities, coaching, performance management, and a strong culture of accountability and service excellence. Lead the design and governance of enterprise AI capabilities, including Microsoft 365 Copilot, Copilot Studio, Azure AI, Azure OpenAI, and selected third-party platforms, with a focus on scalable adoption and responsible use. Drive automation and modern engineering practices using PowerShell, APIs, and repeatable operational patterns to improve reliability, speed, and consistency. Partner across IT, security, and business teams to shape roadmaps, deliver new capabilities, resolve complex issues, and improve employee experience and business outcomes. Oversee vendor relationships, licensing strategy, budgeting, and resource planning for the function. Qualifications Bring experience in regulated or government-contractor environments as a value-add, ensuring platforms can support required controls where needed. Bachelor’s degree + 12 years of relevant experience, Master’s degree + 10 years of relevant experience, or PhD + 8 years of relevant experience. Prior people management experience leading technical teams in a complex enterprise environment is strongly preferred. Bachelor’s degree in information systems, computer science, engineering, or a related field; advanced degree preferred. Extensive experience leading system operations, platform engineering, or enterprise infrastructure teams in a complex environment. Deep expertise across Microsoft 365 and Azure, including collaboration, identity, endpoint management, automation, and tenant governance. Proven people leadership experience, including team development, coaching, performance management, and building strong technical cultures. Hands‑on experience designing, implementing, or governing enterprise AI capabilities, including Microsoft 365 Copilot, Copilot Studio, Azure AI, Azure OpenAI, or similar AI platforms and integration patterns. Strong knowledge of Microsoft security and governance capabilities, such as Purview, Defender, information protection, retention, and access controls. Strong scripting and automation skills, including PowerShell and API-based administration. Experience with large-scale implementations, migrations, or platform transformations across enterprise systems. Experience in regulated or government-contractor environments is preferred. Relevant Microsoft certifications across Microsoft 365, Azure, security, identity, or AI are highly desirable. Excellent communication and stakeholder management skills, with the ability to influence decisions and lead cross‑functional initiatives. We foster an environment where you can Thrive Your Way. Our innovative total rewards programs are designed to help balance your work and personal life. The approach toward your wellbeing centers around comprehensive benefits, flexible schedules, and professional development. Abt Global Inc. is an Equal Opportunity employer committed to fostering an inclusive work environment. Abt provides market‑competitive salaries and comprehensive employee benefits. This position offers an anticipated annual base salary range of approximately $139,000 to $200,000 and may vary by ten percent depending on candidate geographic location. Salary offers are made based on internal equity and market analysis. #J-18808-Ljbffr Abt Associates