Customer Service Representative

Customer Service Representative

Tempo Service

Company Profile Tempo Air has proudly served the cooling and heating needs of the Dallas-Fort Worth residential community since 1966. Tempo, Inc., consists of four business operating units: Tempo Mechanical, Tempo Service, TexEnergy Solutions/US Ecologic and Qu Fresh. Each Tempo business operating unit works together to offer full circle home comfort and energy efficiency solutions.

Job Description: Customer Service Representative

Summary: Tempo's Customer Service Representative is a top-notch, first impression specialist that is committed to providing exceptional customer service to our customers. This position will be responsible for answering all incoming calls, schedule appointments, and answer or redirect customer concerns. Our Customer Service Representative will also perform other duties as assigned.

Reports to: Customer Service Supervisor

Essential Duties and Responsibilities:

• Answer and schedule inbound service calls.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Promoting our Club Memberships
• Navigate our company database platform proficiently.
• Building customer relationships while assisting customers professionally and accurately.
• Other duties as assigned.

Qualifications

• Friendly, outgoing.
• Upbeat, professional, and enjoys helping people.
• Genuine empathy toward customer's problems.
• Knowledge of the HVAC industry and terminology is recommended but not required.
• Able to multitask, prioritize, and manage time efficiently.
• A willingness to help in all areas within the department...TEAM PLAYER.
• Detail oriented.
• Able to process high volumes of work with accuracy.
• Pass a pre-employment drug screen and criminal background check.

Education and/or Experience

• High school degree or equivalent
• Minimum of two years' experience of Customer Service and/or relevant experience required; Experience in HVAC or construction is a plus.
• Basic knowledge of Microsoft Office applications (Outlook, Excel and Word).
• Excellent written and verbal communication skills
• Product knowledge of Tempo's services a plus.

Physical Requirements:

• Must be able to sit for long periods of time.
• Must be able to work varying shifts including days, nights, and weekends.

Language Skills

Bilingual (English/Spanish) preferred

Job Location: Irving, Texas Job Role: Customer Service Representative Employment Status: Full-time Compensation: Dependent upon knowledge & experience Company Industry: Construction/Heating & Cooling Joining Date: Immediate Opening Employment Type: Employee/Exempt Manages Others: Yes

Benefits:

• Employee ownership (ESOP) with Employer Match
• Competitive pay
• Paid vacations (3 weeks)
• Bereavement Pay
• 7 Paid holidays
• 1 Floating Holiday
• Health, Dental, Vision Insurance
• $25,000 life insurance/$25,000 AD&D (additional voluntary life/AD&D products available)
• Disability income protection plan (Short-Term & Long-Term Disability)
• 401 (k) savings plan
• Continued education and training programs