APS IBM MQ Lead

Job Description:

Industry: Information Technology - Other

Job Category: Information Technology - Other IT

Ready to build the future with AI?


At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.


If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.


Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implementdata, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.


Inviting applications for the role of [Lead Consultant] [IBM MQ]!

The purpose of this job is to provide all aspects of IBM MQ administration and Production support to Application teams

This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Report (IR) and/or proactive needs for business.

Responsibilities:

• The main responsibilities include configuration, implementation and support of IBM MQ.
• Understand business requirements and design solutions accordingly.
• Ensure quality standards in release.
• Take care of incidents, escalate to Client or third parties as necessary.
• Perform root cause analysis for Priority (P1/P2/P3/P4) incidents and/or proactively based on business needs.
• Work with the right teams within Genpact, Client or third parties for the implementation of change.
• Follow the required policies and procedures for the incident, problem and change management.
• Ensure service performance expectations are met with service levels and quality.
• Raise/escalate any service-related issues and risks to Genpact Track lead and/or client.
• Knowledgeable about MQ Architecture.
• Familiarity with Windows, Linux Operating system.
• Hands-on experience with MQ installation, configuration and Disaster Recovery (DR) procedures.
• Has worked on multiple MQ Fixpacks/Patching.
• Has worked on a MQ Migration.
• Thoroughly understand the following MQ topics,
• MQ Installation and Configuration.
• MQ Point to Point Setup.
• MQ Server and Client Architecture.
• MQ Secured Socket Layer (SSL) Certificate implementation.
• Hands on experience on MQ migration and Upgrade.
• Knowledge of Replicated Data Queue Manager (RDQM) MQ High availability.
• Raising a Case/Problem Management Report (PMR) with IBM.
• Has worked with MQ support on Level 3 issues.
• Must have good trouble shooting and analytical skills.
• Excellent communication skills (verbal and written).
• High energy results drive person with strong interpersonal skills.
• Able to work under minimal supervision.

Qualifications we seek in you!


Minimum Qualifications
• Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.

Or
• A degree in Computer Science, IT, Systems Engineering or a related qualification.

Preferred Qualification:

• Knowledge of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management.
• Knowledge about other products like IBM Sterling ConnectDirect, BMC Control-M(CM) and/or Cross File Transfer (CFT) is preferred.

• Basic understanding of IT infrastructure and troubleshooting.
• Technical and system expertise in relevant IT workstreams.
• Strong analytical and problem-solving skills.
• Ability to work autonomously.
• Expert-level troubleshooting, including L3 Support that involves tackling the most challenging technical issues, which involve in-depth knowledge of system architecture, network configurations, and advanced troubleshooting.
• Ability to act as a vendor or developer liaison, including L3 Support that involves interacting with product developers or vendors to address issues beyond the organization's scope.
• Collaboration with lower support tiers, including L1 and L2 Support, and providing guidance and expertise to facilitate issue resolution.
• Strong problem-resolving abilities, communication skills (written and verbal), time administration and management, and team partnership and collaboration.
• Continuously improves support processes, documentation, and training materials to enhance support capabilities.

• Strong involvement in design, architecture implementation and postmortems.
• Strong communication skills (written and verbal).

• Provides advice in pre-project discussion, including suggesting strategies to improve the setup in terms of technology and process.

Why join Genpact?

• Lead AI-first transformation - Build and scale AI solutions that redefine industries

• Make an impact - Drive change for global enterprises and solve business challenges that matter

• Accelerate your career -Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

• Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

• Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build

• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.


Let's build tomorrow together.


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.


Security Clearance Required: No

Visa Candidate Considered: No

Compensation

Base Salary - CAD C$90,000 to C$100,000

*** Never repost ***

Full-time

Benefits - None

Relocation Assistance Available - No

Commission Compensation - No

Bonus Eligible - No

Overtime Eligible - No

Interview Travel Reimbursed - No

Candidate Details

10+ to 15 years experience

Seniority Level - Mid-Senior

Management Experience Required - No

Minimum Education - Bachelor's Degree

Willingness to Travel - Never