IT Support Administrator

Job DescriptionJob DescriptionETB Services, Inc. is a growing managed services provider (MSP) which focuses on providing top-notch IT support to small and medium-sized businesses. We're looking for our next IT Support Administrator! This position is responsible for being on the front line of our support team, supporting our customers when they have an immediate technical need. It requires a strong background in desktop computer troubleshooting as well as being detail-oriented and organized. If you like working with all sorts of different technologies in a fast-paced environment, then we’d love to hear from you! This is an in-person position in Trappe, PA.We'll Provide:Competitive salary: $62,500/year with bonus potentialCompany paid holidays plus 15 PTO (paid time off) days to startHealth, dental, and vision insurance coverage plus retirement plan with up to 3% company matchCertification testing support and training, plus certification reimbursementAn outstanding culture, flexible work arrangements, and a fun environment with regular team building eventsWhat You’ll Do:Provide professional support for Level 1 + 2 technical requests from our client’s end usersBe an integral part of the team to ensure we meet customer SLA’sFurnish accurate written documentation of work performed and time tracking for all activitiesGive feedback on the enhancement of our service delivery and improving our processesParticipate in an on-call rotation and respond to emergency requests when you are on-callSkills You'll Need:A minimum of 2 years of experience in an IT Consulting position or at a MSPExperience with Active Directory, Microsoft 365 user management, workstation administration, mobile device management, and basic networkingAbility to concisely describe or summarize a problem, in writing, including steps taken to diagnose and resolve itFamiliarity with ConnectWise PSA or similar ticketing system for time and record keepingAbility to work well under pressure, prioritize, and meet established goals in a timely mannerPersistence to see a problem through to its resolution and ability to research possible solutions when encountering resistanceNext Steps:Quick apply with your resume hereOrGet a head start on our application and aptitude testing process here: