IT Support Specialist

Job Description

Job Description

Job Posting Title:   IT Support Specialist

Deerwood Bank is a growing, family owned, community bank with 14 locations in Minnesota and is hiring an IT Support Specialist to work in its Mendota Heights or Waite Park Minnesota branch. This position extends across the full range of the bank's IT operations, and owns the department's knowledge base, process documentation, and service desk reporting. This role holds administrative access to the network and systems, and supports the IT helpdesk.

What You'll Do

• Help colleagues through the IT helpdesk, including computers, mobile devices, and training.
• Keep our knowledge base and how-to guides clear and easy to follow.
• Document our IT processes and share simple service desk reports.
• Help with accounts, Microsoft 365, and software updates.
• Support branch technology such as ATMs, scanners, and printers.
• Pitch in on security, audits, and backup coverage for teammates, and keep learning along the way.

What You'll Bring

• One to two years of customer support experience.
• Comfort with Microsoft workstations and Microsoft 365.
• Basic network training (nice to have).
• Banking experience, retail or operations (a big plus).
• Meet or exceed internal customer needs. 
• A friendly, helpful manner and the ability to explain technical things in plain language.

What Makes a Great Fit

You are a good listener, a clear communicator, and a problem solver who enjoys helping others. You are adaptable, pay attention to detail, and like working as part of a team.

A Few Good-to-Knows

As with all banking roles, this position involves administrative access to our systems and may include periodic background checks.

Work Schedule : Monday – Friday, 8:00am - 5:00pm

Hiring Pay Rate: $50,000 - $60,000 per year, depending on qualifications and location.

Benefits are available to employees working 30 or more hours per week on the first of the month following date of hire.

• Medical insurance, including virtual telemedicine and mental health counseling
• Health Savings Account
• Flexible Spending Account (health, limited purpose health, and dependent care)
• Dental insurance
• Vision insurance
• Life insurance (basic and voluntary)
• Short-term disability insurance
• Long-term disability insurance
• Long-term care insurance
• Adoption Assistance Program
• Employee Assistance Program
• PTO
• Paid Volunteer Time Off
• Paid holidays
• 401(k) with company match (eligible on the first of the month following 2 months of employment)
• Financial wellness education
• Free or reduced fees for banking products and services
• Employee Referral Bonus