Coordinator of Partnership Services

Job Description

Job Description

The Seneca Nation , through its business subsidiary, Seneca Holdings , is now the proud owner of the Rochester Knighthawks, ensuring the franchise's future in a city where the roots of lacrosse run deep.

At Seneca Holdings, we believe that a great workplace starts with a strong sense of purpose and community. As a company wholly owned by the Seneca Nation, a federally recognized American Indian Tribe, our culture is built on the values of quality, integrity, teamwork, professionalism, and connection. Every business we build plays a role in ensuring long-term economic self-sufficiency for members of the Seneca Nation. What sets us apart is we're guided by the Seneca Nation's Seventh Generation Principle, based on the philosophy that all decisions should be made with purpose, ensuring a positive impact on the future seven generations.

The Rochester Knighthawks are seeking a Coordinator of Partnership Services in Rochester, NY.

The Coordinator of Partnership Services will serve as a liaison between the organization and corporate partners and will oversee the fulfillment of all contractual elements for an assigned list of corporate partners, suite holders, and season ticket holders. The Coordinator of Partnership Activation will be responsible for assisting the corporate sales staff with generating and developing new as well as existing corporate partnership opportunities and revenue streams for the organization.

Duties & Responsibilities

• Manage the fulfillment and execution of all assigned partnership programs to ensure all contractual partnership obligations are being met during each season (gameday activation, community programs, hospitality, signage, events, promotions, contests, programming, campaigns, tickets, etc.)
• Assist in preparing and managing purchase orders for the department
• Assist with gameday auditing and adjustments to ensure fulfillment of all partnership commitments
• Assist in managing all gameday and event catering orders and invoices for department
• Assist with development of new and tailored programs and campaigns to meet the specific needs of each partner
• Communicate regularly with current partners through phone calls, emails, personal appointments, and hospitality at organizational events
• A strong focus on relationships, development, customer retention and service
• Track all relevant business development correspondence and revenue data through CRM software and league reporting platforms
• Work with other departments (community relations, marketing, operations, game presentation, etc.) within the organization to ensure the implementation of all corporate partnership and suite inventory
• Assist with corporate partnership presentations and meetings (prepare action plans, renewal proposals, end-of-year recaps/post analysis, meeting agendas, etc.)
• Collaborate with departments to develop and create new inventory to support new revenue growth
• Provide a high level of customer service to all assigned partners of the organization
• Assist with researching and identifying partnership prospects locally, regionally, and nationally within key open and emerging categories
• Build strong, meaningful relationships with existing partners by delivering a high-level of customer service
• Assist with ongoing sponsorship sales presentations with internal and external partners; develop positive relationships with prospects and existing customers to execute against short and long-term strategic plans of the department and the organization
• Maintain weekly activation reporting including corporate partnership asset tracking, fulfillment status and current partner interaction for assigned list of accounts
• A focus on relationship servicing, development, customer retention and satisfaction
• Additional responsibilities as assigned by Senior Director of Business Development as determined by business needs
• Maintain the utmost confidentiality as applicable

Minimum Qualifications for the Position:

• Bachelor's degree required with preferred areas of study including sponsorship activation, sales, marketing, business, or sports management
• 2-4 years' experience in business development / corporate sponsorship activation, sales, marketing, media, or advertising
• Experience leading projects from start to finish
• Experience with fulfilling and the activation of fully integrated sponsorship packages utilizing a variety of assets including (in-venue, digital media, broadcast media, social media assets, etc…)
• Knowledge of corporate sales prospecting platforms is a plus (i.e., SponsorUnited)
• Proficient in Microsoft Office
• Knowledge of CRM software
• Experience developing impactful post analysis presentations and the fulfillment of promotional campaigns
• Ability to work non-traditional hours including evenings, weekends, and holidays as needed
• Effective and strong writing, verbal / communication, and presentation skills
• Strong attention to detail, grammar, and proofreading skills
• Must possess excellent interpersonal, communication and problem-solving skills
• Ability to multi-task and prioritize in a high-pressure environment
• Strong interpersonal skills with the ability to create and foster relationships
• Possess strong time management, organizational, problem-solving, and critical thinking skills
• Passionate about customer service and relationship development
• High energy: ability to remain focused on revenue / retention goals, work independently and collaboratively

Benefits and Compensation:

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

Compensation at Seneca is based on a variety of factors, including but not limited to location, experience, skill set, performance, licensure and certification, as well as contract-specific affordability and organizational requirements. The range of this position in other geographic locations may differ. The projected compensation range for this position is below. The estimate displayed represents the typical range for this position and is just one component of our total compensation package for employees.

The projected compensation range for this position is:

$35,000—$40,000 USD

Equal Opportunity Statement:
Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.