Customer Service Representative (CSR)

Job Description

Job Description

Lifetime Assistance – Customer Service Representative (CSR)
Make an Impact. Create Joy. Shape the Future.

At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job—it’s a chance to transform lives, including your own.

Position Overview:

Job Title: Customer Service Representative (CSR)
Location: Rochester, NY
Department: Vocational Services
Reports To: Business Development & Customer Service Supervisor
Employment Type: Full-Time, Non-Exempt
Starting Wage: $19-22/hour

Why You Should Work for Lifetime Assistance?

• No-Premium Health Insurance: Access comprehensive healthcare without added cost.
• Education Support: Tuition assistance, scholarships — 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester — plus micro-credential stipends up to $750 and SUNY partnerships.
• Paid Training & Coaching: Receive hands-on onboarding with a Success Coach, immersive learning, e-learning, and ongoing paid training.
• Career Growth: Clear pathways to advancement, leadership training, and coaching support.
• Work-Life Harmony: Generous paid time off and supportive scheduling.
• Join a Caring Culture: Be part of a compassionate, mission-driven team that values every person — both those we support and our employees alike.

Your Core Responsibilities:

• Serve as a primary point of contact for customers of LAICO Industries, Classified Scanning & Shredding Services, Patent Press, and related business operations.
• Generate invoices, customer quotes, service tickets, shipping documentation, and related operational records.
• Coordinate communication between customers, marketing staff, and production teams to ensure seamless service delivery.
• Assist with maintaining customer accounts and supporting business development efforts.
• Reconcile service and shipping tickets and maintain accurate customer records.
• Assist with sales, marketing, and customer service reporting.
• Provide coverage for the Business Development & Customer Service Supervisor when needed.
• Work collaboratively with Vocational Services staff to ensure customer satisfaction and timely completion of projects.
• Respond professionally to customer inquiries and help resolve service concerns.
• Promote professionalism, positive customer interactions, and adherence to agency standards.

What You Bring:

• Associate degree and two (2) years of relevant experience preferred; OR an equivalent combination of education and experience.
• Strong customer service and relationship-building skills.
• Excellent written and verbal communication abilities.
• Strong organizational skills and attention to detail.
• Computer proficiency and experience with Microsoft Office applications.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work effectively with customers, production staff, and leadership.
• May be required to meet Lifetime Assistance Vehicle Operator Requirements.
• Ability to frequently lift and/or move up to 40 pounds.

Our Mission & Culture:

• Mission-Driven Work: Empowering individuals to live with independence and purpose—here, your work truly matters.
• Inclusive & Supportive: A workplace built on respect, dignity, and a shared vision of inclusion.
• Community Impact: Join efforts that reflect Lifetime Assistance’s dedication to community partnerships and enhanced quality of life for all.

Are You Ready to Begin?

If you’re a compassionate leader ready to take the next step in your human services career, apply today and join us in building lives of independence—one person at a time.

Equal Opportunity Employer
Lifetime Assistance is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics.

“I am part of something bigger… Being a Lifetime Assistance employee means everything to me.”
— Kimberly C, Family Coordinator of Community Services, celebrating her 30th year with us