Adult Care Facility Complaint Surveyor/Investigator (Clinical)

Salary: $61,655-87,100/year Job Title: Adult Care Facility Complaint Surveyor/Investigator (Clinical) Job #:5417 Location: Rochester, NY Category: Healthcare Position Type: Full-time, Long-term contract Surveillance staff primarily are in the field approximately 50-60% of their time. Remainder is at home. When they come to the office, hoteling office space or a conference room is scheduled by Regional Leadership or their Administrative Support person. Description: Our client is currently seeking an Adult Care Facility Complaint Surveyor/Investigator (Clinical)to join their team. This is a full-time, long-term contract position. Responsibilities Include: Conduct on-site and off-site complaint, incident, death, and questionable operations investigations at facilities as assigned. Follow all NYSDOH-established protocols pertaining to the assigned investigation, including but not limited to: Interviewing residents, staff, and witnesses Conducting records reviews Site inspection Investigation closure process. Document all investigation activities in the appropriate data system(s) following all documentation timeline criteria. Participate in closures and emergency events as assigned. Attend and complete all training, both in person and remotely, as required. Obtain Surveyor Minimum Qualifications Test Certification within one year of employment Qualifications: Registered Professional Nurse (RN) licensed and registered in the State of New York with: One (1) year of survey or investigation experience, or; Three (3) years of professional nursing experience in a post-licensure professional nursing experience, with at least two (2) years of which must have been professional clinical nursing experience in a licensed healthcare facility. A bachelor’s or master’s degree in nursing can be substituted for one year of the required general nursing experience. Licensed Practical Nurse (LPN) licensed and registered in the State of New York with two (2) years of survey or investigation experience. Surveyor Minimum Qualifications Test Certification, preferred. Ability to work both independently and as a part of a team. Ability to think critically, incorporating multiple factors into larger concepts. Ability to work with and relate to others with customer relation techniques, professionalism, and respect for other cultures. Ability to effectively use active listening and interviewing skills. Superior organizational and interpersonal skills. Ability to consistently interact with individuals, family members, guardians, provider staff, and others appropriately, professionally, and respectfully. The ability to function as a part of a diverse work team. Exceptional strength in strategic thinking, analysis, problem-solving, organizational leadership, and collaboration. Demonstrated ability to establish and execute defined goals and objectives to ensure compliance with performance measures. Strong verbal and written communication skills. Compassionate and people oriented. Proficient with MS Office: Word, Excel, Outlook, PowerPoint. Must have a reliable internet connection. Must have a valid driver’s license and reliable transportation to travel to on-site facility locations and regional office locations. Hours & Benefits: M -F 8:00am-5:00pm This role requires 50–60% local travel (reimbursed), with the remaining responsibilities handled remotely. Health Insurance PTO, Sick Time, Vacation time 401K For more details on this role please View email address on click.appcast.io call View phone number on click.appcast.io. Please reference the specific job number you are inquiring about. The specific salary/pay rate offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s experience, education, and work location. This is an immediate opportunity. The interview process will be comprised of a combination of virtual and in-person.If you are qualified for this position, please apply using our secure online form. #J-18808-Ljbffr