Customer Service Team Lead
$33 - $38 per hourUline Shipping Supplies
Customer Service Team Lead
Pay from $33 to $38 per hour with significant growth and earning potential!
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Leading the way with legendary customer service - at Uline! As Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Position Responsibilities
Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
Handle escalated customer issues and provide weekly support for customer interactions.
Minimum Requirements
High School diploma or equivalent required. Bachelor’s degree preferred.
3+ years of customer service experience.
2+ years of experience in a leadership / supervisory role preferred.
Effective communication skills.
Benefits
Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
Café featuring affordable daily meal options from local restaurants.
On-site fitness center and beautifully maintained walking paths.
Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Uline is a drug-free workplace . All new hires must complete a pre-employment hair follicle drug screening . All positions are on-site.
EEO/AA Employer/Vet/Disabled
#LI-AP3
#LI-IL001
(#IN-KNMANC)
#ZR-ILCS
$33 - $38 per hour
...Customer Service Team Lead Pay from $33 to $38 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary customer service - at Uline! As Customer Service Team Lead, ensure our...SuggestedHourly payLocal areaUline, Inc.
North Chicago, IL1 day ago$33 - $38 per hour
...Customer Service Team Lead - Bilingual Pay from $33 to $38 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary customer service - at Uline! As a Bilingual Customer Service Team...SuggestedHourly payLocal areaUline, Inc.
Gurnee, IL11 minutes ago$63.45k - $105.74k
...day leadership and direction for the Call Center in close partnership with the Vice President of Virtual Services. This role builds and sustains a high-performing team, advancing a culture of service quality, accountability, and continuous improvement. The manager is...SuggestedAbbott Laboratories Employees Credit Union
Gurnee, IL3 days ago- ...Retail Customer Service Lead (Key Holder) PetSmart does Anything for Pets – JOIN OUR TEAM! Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create...SuggestedHourly payWeekly payMinimum wageFull timeLocal areaImmediate startWeekend workAfternoon shift
PetSmart
Gurnee, IL5 days ago - ...for detail and strong problem-solving skills? Join Uline as a Customer Information Coordinator and play a key role in keeping customer... ...About Uline Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with...SuggestedWork at office
- Uline in Kenosha, WI is seeking a Customer Service Team Lead to coach representatives, ensure product knowledge, and deliver fast, friendly service customers love. The role is on-site at 12355 Uline Way with growth opportunities. Responsibilities include evaluating interactions...
$20.69 per hour
FedEx Freight, Inc. in Zion, IL is seeking a Customer Service/Administrative Clerk to support daily operations in the service center. Starting wage is $20.69 per hour with an evening shift from 4:00 PM to 9:00 PM, and responsibilities include handling documentation for...Hourly payAfternoon shift- ...maintain a safe and secure environment at store entrances, greet customers, and deter theft. You will monitor for suspicious behavior,... ...presence, adherence to dress code, and collaboration with district teams to uphold Ross values and prevent losses while delivering...
- A leading Pilates studio in North Chicago is seeking a Community Lead to cultivate a vibrant studio community and enhance client experiences. Key responsibilities include guiding Studio Leads, managing day-to-day operations, and implementing marketing initiatives to boost...Part timeLocal areaFlexible hours
$50k - $70k
...Paid time off You will build and develop customer relationships within the community to... ...prompt, accurate, and friendly customer service. Service can include responding to inquiries... ...to customer service Ability to work in a team environment Ability to effectively relate...For contractors- Omni Chicago Hotel is seeking a Front Office professional to work closely with the Director of Front Office to maximize guest service efficiency. You will train associates, communicate across departments, handle complaints, and ensure smooth front desk operations. The ideal...Full timeAll shiftsFlexible hours
- ...Senior Customer Operations Manager Kenosha Branch 12355 Uline... ...s what makes Uline’s customer service legendary! As a Senior Customer... ...this legacy by empowering our team to minimize order delays and deliver... ...company, is North America’s leading distributor of shipping,...Work at officeLocal area
Uline
Gurnee, IL17 hours ago $75k - $85k
...Service Account Manager | Remote (Central OR West Coast-based) A global manufacturing... ...manage and grow relationships with existing customers across the U.S. This is a 60% sales / 40%... ...Partner with internal sales and service teams to drive opportunities through to...Immediate startRemote workDaley And Associates, LLC
Waukegan, IL4 days ago$68k - $136k
...focused on improving profitability, increasing customer loyalty, and securing contract renewals... ...-making and sustain long-term growth. Lead contract negotiations, pricing strategies... ...partners, and cross-functional teams to deliver a seamless customer experience...Contract workWork at officeWorldwideNight shiftAbbott
Gurnee, IL1 day ago- ...seeking an Assistant Store Manager in Wisconsin to serve as a front-line brand ambassador for our financial services brands. You will drive outstanding customer service, educate customers on product options, and ensure regulatory adherence across loans, check cashing,...
- ...experienced and organized Treatment Coordinator to join their team in Gurnee, IL. TThis role is essential in ensuring a smooth and... ..., and administrative tasks while providing excellent customer service. With a commitment to delivering exceptional care, the practice...Monday to Friday
JRA Staffing
Gurnee, IL5 days ago $62.66k - $93.99k
...Health a part of LHC Group, a leading post-acute care partner for... ...feel their best, including our team members who create meaningful... ...the medical community on services provided while operating within... ...budget. You will serve as the customer service representative for all...Minimum wageFull timeWork experience placementWork at officeLocal areaUnitedHealth Group
Gurnee, IL4 days ago- ...exciting opportunity for you to join our team as a Personal Lines Account Manager.Responsibilities... ...accounts, providing exceptional service to clients.Review and assess client... ...attention to detail and organizational abilities.Customer-centric mindset with a passion for...
gpac
Waukegan, IL3 days ago - ...a healthy work/life balance to join our team.Shipping & Receiving CoordinatorShipping/... ...production line and finished goods to the customer's destination. Specific responsibility for... ...Indicators (KPIs)Incoming appointment lead time. Goal: one business days or lessZero...Hourly payWork at officeLocal areaShift workDay shift
The Visual Pak Companies
Waukegan, IL3 days ago - ...and testing of materials. Send samples for 3rd party testing as needed. Complete and maintain associated records. Send samples to customer vis UPS/FedEx. Perform QA tech duties as needed. Print labels for customer orders. Communicate information to relevant parties quickly...Flexible hoursWeekend work
Henry Broch Foods
Waukegan, IL5 days ago $67.13k - $76.08k
...Waukegan Early Head Start Early Learning Centers in Lake County to ensure quality services and compliance for various entities. This position will also manage coordination of services with various team members to promote health and nutrition for enrolled children and families....Work at officeLocal areaStart Early
Waukegan, IL1 day ago- ...You'll be part of our vibrant team that embraces diversity, fosters... ...100 company and the world's leading off-price retailer. The Opportunity... ...a team. Ensures an excellent customer experience by engaging and... ...models exceptional customer service. Creates a positive...Temporary workLocal areaHome officeFlexible hoursNight shift
TJX
Gurnee, IL3 days ago $70k - $90k
...marketing environments and event programs. Our teams are made up of smart and forward-thinking... ...project budget, including applying any service agreements that are in placeAssist in... ...paced, deadline driven environmentStrong customer service & conflict resolution skills combined...Work at officeRemote workDerse
Waukegan, IL2 days ago- ...provided -Work independently while being part of a supportive team Industry leaders will train all new canidates, but you must be... ...Excellent written and verbal communication skills Strong organizational skills with a proactive, customer-focused mindset....Remote jobFull time
Zuzick Organization of Globe Life
Kenosha, WI5 days ago - ...Client: Pharma Summary: Job Description: Seeking a Digital Account Manager II to serve as the primary liaison between client teams, agency partners, creative teams, digital teams, and external vendors. This role will manage day-to-day client relationships while...
Mindlance
North Chicago, IL3 days ago - ...Leader , known internally as an Area Experience Leader, leads a portfolio of 4-6 retail offices and is responsible... ...excellence by setting clear expectations for consultative service, operational execution, team performance, and business results. You'll lead and...Full timeWork experience placementSeasonal workWork at officeNight shiftAfternoon shift
H&R Block
Gurnee, IL4 days ago - Credit Team LeadCorporate Headquarters12575 Uline Drive, Pleasant Prairie, WI 53158Are... ...Then you belong at Uline! As a Credit Team Lead, you will manage a dedicated team of... ...help your team succeed.Step in to resolve customer account issues and evaluate orders stopped...Full time
Uline Shipping Supplies
Waukegan, IL3 days ago - ...58As Uline grows, we’re looking for an experienced Accounting Manager to lead key areas of Corporate Accounting and support our financial operations.You’ll lead and develop a high-performing team while strengthening accounting processes, internal controls and reporting...Full timeWork at office
Uline Shipping Supplies
Waukegan, IL4 days ago - ...Job Title Our dedicated team of professionals provide the full spectrum of landscape services. After 3 decades in business and more... ...Service and Retention Drive customer satisfaction and retention by... ...Participate in, organize, and lead networking events to foster relationships...
LandCare
Waukegan, IL1 day ago - PLS, a leading retail provider of financial services, invites a Shift Supervisor in Kenosha, WI to lead store operations, guide a team, and ensure outstanding customer service while meeting store goals. This role requires strong interpersonal skills, integrity, and flexibility...Shift workWeekend workAfternoon shiftEarly shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Team Lead. Be the first to apply!
- customer retention Waukegan, IL
- customer marketing Waukegan, IL
- work from home customer Waukegan, IL
- customer satisfaction Waukegan, IL
- customer Waukegan, IL
- non customer service Waukegan, IL
- customer service inside sales representative Waukegan, IL
- work from home virtual customer service Waukegan, IL
- part time customer service work from home Waukegan, IL
- customer relations specialist Waukegan, IL