Payment Posting Specialist

Payment Posting Specialist

Recognized as a "Best Place to Work Modern Healthcare" – Join a team where people come first. At Vital Care, we are committed to creating an inclusive, growth-focused environment where every voice matters. Vital Care is the premier pharmacy franchise business with franchises serving a wide range of patients, including those with chronic and acute conditions. Since 1986, our passion has been improving the lives of patients and healthcare professionals through locally-owned franchise locations across the United States. We have over 100 franchised Infusion pharmacies and clinics in 35 states, focusing on the underserved and secondary markets. We know infusion services, and we guide owners along the path of launch, growth, and successful business operations.

What we offer:

• Comprehensive medical, dental, and vision plans, plus flexible spending, and health savings accounts.
• Paid time off, personal days, and company-paid holidays.
• Paid Paternal Leave.
• Volunteerism Days off.
• Income protection programs include company-sponsored basic life insurance and long-term disability insurance, as well as employee-paid voluntary life, accident, critical illness, and short-term disability insurance.
• 401(k) matching and tuition reimbursement.
• Employee assistance programs include mental health, financial and legal.
• Rewards programs offered by our medical carrier.
• Professional development and growth opportunities.
• Employee Referral Program.

Job Summary

The Payment Posting Specialist will work in a team-based environment and is responsible for accurately posting and reconciling payments received from patients, payers, and third parties in a timely manner.

Duties/Responsibilities

• Maintain a positive ongoing relationship with franchises through regular email or phone contacts.
• Works independently, prioritizes tasks, and aligns work with Vital Care goals.
• Works as a committed team player and displays Vital Care's core values.
• Obtains remittance notification from internal applications and external sources for timely posting of payments to patient accounts.
• Completed reconciliation process in accordance with company policies.
• Communicate with other Vital Care departments regarding payer issues and/or concerns.
• Assists Information Technology in implementing internal applications to support the posting department.
• Works with payers and/or Revenue Cycle team members to track payer recoupments through refunds and/or offsets.
• Works well in a team environment to ensure all payments are posted to patient accounts in a timely manner.
• Scan checks into Bank Software for daily deposits.
• Analyze the explanations of benefits to ensure adjustments and transfers are applied appropriately.
• Process and post credit card payments.
• Index payments to daily posting workflow to allow for timely posting of payments.
• Perform additional duties of similar complexity as assigned by Vital Care Leadership.

Required Skills/Abilities

• Excellent communication skills: listening, speaking, understanding, and writing.
• Proven understanding of processes, systems, and techniques to ensure successful posting of an insurance explanation of benefits.
• Proven ability to identify gaps and problems from documentation review, determine lasting solutions, make effective decisions, and take necessary corrective action.
• Strong organizational skills with the ability to track and maintain clear, complete records of activities, cases, and related documentation.
• Proven knowledge and skill in utilizing the MS Office suite of software and pharmacy applications.

Education and Experience

• High school diploma or equivalent.
• 1-2 years of insurance posting experience preferred.

Physical Requirements

• Sitting: Prolonged periods of sitting are typical, often for the majority of the workday.
• Keyboarding: Frequent use of a keyboard for typing and data entry.
• Reaching: Occasionally reaching for items such as files, documents, or office supplies.
• Fine Motor Skills: Precise movements of the fingers and hands for tasks like typing, using a mouse, and handling paperwork.
• Visual Acuity: Good vision for reading documents, computer screens, and other detailed work.

Be part of an organization that invests in you! We are reviewing applications for this role and will contact qualified candidates for interviews. Vital Care Infusion Services is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status, or any other basis protected by applicable federal, state, or local law. Vital Care is a U.S.-based employer and hires only individuals who are authorized to work in the United States and who perform their work from within the United States. Applicants and employees must accurately disclose their current work location and work authorization status during the application and hiring process. Any material misrepresentation or omission regarding identity, location, work authorization, qualifications, or other employment-related information may result in withdrawal of a job offer, immediate termination of employment, and pursuit of any remedies available under applicable law. Vital Care Infusion Services participates in E-Verify. This position is full-time. The salary range for this position is $18.92 - $23.46.