L2 Application Support Engineer (SRE)

We are:

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17,000+, and has 58 offices in 22 countries within key global markets.

Our challenge:

We are seeking an experienced L2 Application Support Engineer with SRE (Site Reliability Engineering) expertise to support critical enterprise applications in a 24x7 production environment. The ideal candidate will be responsible for incident management, problem resolution, production deployments, operational excellence, and ensuring high availability and reliability of business-critical applications. This role requires strong troubleshooting skills, automation mindset, and the ability to collaborate effectively with development, infrastructure, and business teams.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $90k - $100k/year & benefits (see below).

The Role

Responsibilities:

Production Support & Incident Management

• Lead and coordinate the triage and resolution of major, minor, and critical production incidents.
• Perform root cause analysis and drive incidents through to resolution within SLA commitments.
• Monitor application health, infrastructure, and system performance to proactively identify and mitigate issues.
• Participate in incident bridges and provide timely communication to stakeholders during service disruptions.
• Ensure operational stability and continuous improvement of supported applications.

Problem Management

• Conduct detailed problem investigations and root cause analysis (RCA).
• Identify recurring issues and implement permanent corrective actions.
• Drive elimination of technical debt and operational bottlenecks.
• Maintain knowledge repositories, runbooks, and support documentation.

Site Reliability Engineering (SRE)

• Improve application reliability, availability, and performance through automation and proactive monitoring.
• Define and track operational metrics, KPIs, SLIs, and SLOs.
• Implement automation for routine support activities and operational processes.
• Collaborate with development teams to improve application resiliency and observability.

Deployment & Release Support

• Execute application deployments across environments following change management processes.
• Validate deployment readiness and perform post-deployment verification.
• Support release planning, implementation, and rollback procedures when required.

Business Continuity & Disaster Recovery

• Participate in Business Continuity Planning (BCP) and Disaster Recovery (DR) exercises.
• Execute failover and recovery procedures during planned and unplanned events.
• Ensure compliance with organizational operational resilience standards.

Monitoring & Performance Management

• Monitor applications and infrastructure using enterprise monitoring tools.
• Investigate performance issues and optimize system reliability.
• Create dashboards, alerts, and operational reports to improve service visibility.

Required Skills:

• Oracle Cloud Platform (OCP)
• AutoSys Job Scheduling
• Database Administration & Support Oracle Database
• Microsoft SQL Server
• Strong verbal and written communication skills
• Production Application Support in enterprise environments
• Incident, Problem, and Change Management processes

Monitoring & Observability

• Splunk
• AppDynamics
• ThousandEyes

Automation & Scripting

• Python, Shell Scripting, PowerShell, or equivalent automation tools
• Experience in automating monitoring, alerting, and operational tasks

Preferred, but not required:

Experience supporting mission-critical applications in Banking, Financial Services, or large enterprise environments.

Familiarity with ITIL processes and operational best practices.

Knowledge of CI/CD pipelines and DevOps practices.

Experience working in cloud-based environments.

Exposure to ServiceNow or similar ITSM tools.

We offer:

A highly competitive compensation and benefits package.

A multinational organization with 58 offices in 22 countries and the possibility to work abroad.

10 days of paid annual leave (plus sick leave and national holidays).

Maternity & paternity leave plans.

A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).

Retirement savings plans.

A higher education certification policy.

Commuter benefits (varies by region).

Extensive training opportunities, focused on skills, substantive knowledge, and personal development.

On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.

Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.

Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.

A flat and approachable organization.

A truly diverse, fun-loving, and global work culture.

SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.