IT Support Technician

Job Title: IT Asset Manager/Technical Support
Location: Little Rock, AR 72205
Duration: 8+ Months (possibility to extend additional years)
Interview Type: In-person Interview
Work Mode: Onsite

Travel Requirements

This role requires regular travel to Client offices statewide (average 2 days per week) with and without client personnel using client vehicle.
Valid Driver's License and Insurance required!

Short Description:
The IT Asset Manager/Technical Support position will provide IT Asset Management and technical support for the Information Technology Division and End Users.







Complete Description:

As a Field IT Support Technician, serving as a vital link for tech support across our statewide operations. You'll be the go-to expert providing IT asset management and hands-on technical support to end users across Arkansas, ensuring our team has the technology they need to protect and preserve our natural resources.

What You'll Do

Lifecycle Management: Track and manage IT hardware and software assets from initial acquisition through active maintenance to secure decommissioning.

Software Asset Management: Monitor software license utilization, enforce license request compliance, prevent over-licensing, and manage vendor audit defenses.

Inventory Control: Maintain the IT Asset Management database (AMDB/CMDB) to ensure accurate, real-time inventory tracking across remote and on-premise teams.

Procurement & Vendor Relations : Partner with Fiscal and procurement teams to review contracts, renewals, purchases, and negotiate pricing for enterprise software and hardware.

Governance & Compliance: Establish and enforce ITAM policies, approval protocols, and automated asset tracking workflows.

Ticketing & Documentation: Manage support requests and document system configurations using an online ticketing and documentation portal.

Reporting & Analytics: Generate recurring reports on asset utilization, operational costs, compliance risks, and lifecycle refresh cycles.

End-User Support: Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices.

Field Assistance: Serve as the "eyes and ears" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues

Required Qualifications

3+ years of experience in each of the following:

Helpdesk or Field technician support

End User Hardware Support (laptops, desktops, mobile devices)

IT Asset Management

ITSM/ITAM Tools

Software installation and maintenance

Exceptional customer service skills with a commitment to user satisfaction

Strong communication abilities for technical and non-technical audiences

Preferred Qualifications

CompTIA A+, CSAM, CHAMP, ITIL v4, or similar IT certifications

Experience with Freshservice ITSM/ITAM

NinjaOne RMM

Google Workspace administration experience

Bachelors Degree in Computer Science, Information Systems, Business Administration, or related field

Technical Skills

Windows 11 operating systems

Active Directory administration

iOS and Android mobile device management tools

Network monitoring and discovery tools

Antivirus and security software and tools

Remote monitoring and management support tools

What We're Looking For

The ideal candidate takes ownership of their work, demonstrates problem-solving initiative, and thrives in a customer-focused environment. You should be comfortable working independently in the field while staying connected to the larger IT team.