Field Service Tech II

Job Description

Field Service Technician

The Field Service Technician represents the company in a professional and customer-focused manner while diagnosing product issues, completing repairs, and delivering high-quality service in customer homes and job sites. This role is critical in ensuring positive customer experience and maintaining the integrity of our products.

About MITER Brands

MITER Brands is one of the largest manufacturers of residential windows and doors in the United States, known for delivering high-quality, energy-efficient products and an exceptional customer experience. With a growing national presence, MITER Brands supports both new construction and replacement markets through a family of trusted brands.

Our portfolio includes MI Windows & Doors, Milgard Windows & Doors, PGT Custom Windows & Doors, and Western Window Systems -each bringing unique strengths, innovation, and craftsmanship to our customers across the country.

At MITER Brands, our people are at the heart of everything we do. We foster a collaborative, team-oriented culture where employees are empowered to grow, contribute, and make a meaningful impact. As we continue to expand, we're excited to welcome individuals who are motivated to build their careers with a company that values quality, service, and innovation.

Responsibilities

• Diagnose product issues and perform repairs at customer homes and job sites
  
• Communicate professionally and courteously with customers, coworkers, and internal teams
  
• Accurately document all service calls, observations, and completed work using company systems (iPad, laptop, or mobile device)
  
• Collaborate with team members and support senior technicians on service calls
  
• Safely operate hand and power tools to complete repairs and installations
  
• Maintain service vehicle, tools, and inventory to ensure readiness and efficiency
  
• Ensure job sites are left clean and returned to their original condition
  
• Pick up, deliver, inspect, and manage parts and materials for service work
  
• Assist with warehouse organization, inventory management, and unloading deliveries as needed
  
• Follow all company safety policies and procedures
  
• Submit all service documentation and closing information in a timely manner
  

Qualifications

• High school diploma or GED preferred
  
• Some experience or working knowledge of windows and doors is preferred
  
• Experience in a service, construction, or hands-on technical environment is a plus
  
• Comfortable using mobile devices and service software for documentation and scheduling
  
• Basic computer proficiency, including Microsoft Outlook and Windows
  
• Knowledge of safe operation of hand and power tools
  
• Strong interpersonal skills with the ability to communicate effectively with customers and team members
  
• Ability to read, write, and understand basic English
  
• Bilingual (English/Spanish) is a plus in certain markets
  
• Strong problem-solving skills and ability to diagnose repair issues
  
• Ability to work independently and as part of a team
  
• Good judgment and ability to escalate issues when needed
  
• Basic math skills and ability to read a tape measure
  
• Strong attention to detail and commitment to quality work
  
• Valid driver's license with a clean driving record
  
• Ability to become Aerial Lift certified within 6 months of hire
  
• Frequent travel to customer homes and job sites
  
• Physical work including lifting, carrying, and using tools
  
• Combination of indoor and outdoor work environments
  

Why Join Us

This is a great opportunity for someone who enjoys hands-on work, problem-solving, and interacting with customers. You'll be part of a team that takes pride in delivering quality craftsmanship and exceptional service.

What We Offer

Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.

- Three comprehensive Medical plan options

• Prescription
  
• Dental
  
• Vision
  

- Company Paid Life Insurance

- Voluntary Life Insurance

- Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance

- Company-paid Short-Term Disability

- Company-paid Long-Term Disability

- Paid time off (PTO) and paid Holidays

- 401k retirement plan with company match

- Employee Assistance Program

- Teladoc

- Legal Insurance

- Identity Theft Protection

- Pet Insurance

- Team Member Discount Program

- Tuition Reimbursement

- Yearly Wellness Clinic

MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.