Alarm Service Technician
Brinks Home
Description Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals.
We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life. Position Overview: We are currently seeking a determined Alarm Service Technician who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity.
The Alarm Service Technician is a hands-on role. You will play an integral role in building and maintaining customer relationships. This role entails visiting customer sites throughout the workday installing, servicing, and inspecting low-voltage electronic security equipment.
Key Responsibilities:
We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life. Position Overview: We are currently seeking a determined Alarm Service Technician who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity.
The Alarm Service Technician is a hands-on role. You will play an integral role in building and maintaining customer relationships. This role entails visiting customer sites throughout the workday installing, servicing, and inspecting low-voltage electronic security equipment.
Key Responsibilities:
- Experience with Alarm panels such as: 2GIG, Qolsys, Ademco, GE, DSC, DMP, and others.
- Ability to troubleshoot technical problems.
- Replace system components as assigned; panels, peripheral devices, audible/visual alarms, etc.
- Driving to customer homes to perform service. Occasional lifting, carrying (up to 30 pounds), pushing and/or pulling; some climbing and balancing; frequent stops, kneeling, crouching and/or crawling.
- Diagnose causes of problems or failures in systems for the purpose of identifying equipment and systems repair.
- Customer education and training including a system demonstration.
- Conduct a thorough walkthrough / site evaluation with the customer to review work order to make sure the system meets their needs and expectations.
- Install and test the operations of all equipment to ensure proper functionality and signal verification required to establish service.
- Identify opportunities to improve the use and functionality of the customers system and provide those recommendations.
- Maintain safety practices to prevent against injury and damage to property.
- Maintain a clean and organized workspace / job site, ensuring customers satisfaction after the interaction.
- H.S. Diploma or GED
- Good driving record and Valid driver's license.
- Excellent customer service skills.
- Working knowledge of how an alarm system operates.
- Must be ok with climbing ladders and working at heights.
- Must be ok working in tight spaces such as crawlspaces, attics and basements.
- Low-voltage license or alarm installation certification
- NICET I
- Brinks Home recognizes the value of benefits for you and your family, so we offer a comprehensive and competitive benefits program:
- Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, Employee Referral Program, and Continuing Education
- To learn more about our company culture and career opportunities, please visit our LinkedIn and Career Page.
Vacancy posted 2 days ago
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