Customer Service Associate

Customer Service Representative - Billing IIAs a Customer Service, Billing Representative, you will work by phone or correspondence to gather missing information to ensure proper billing to clients, patients, or third-party insurances. This is an excellent opportunity for someone with previous customer service experience in a professional office setting who is interested in moving into a new area while learning additional skills. You will leverage your skills and have the ability to:Demonstrate empathy and compassion to customers.Triage and handle escalated situations.Adapt to changes in a fast-paced environment.Develop and maintain client relationshipsPay range: $17.20/hr+Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.Benefits information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hoursBest-in-class well-being programsAnnual, no-cost health assessment program Blueprint for Wellness®HealthyMINDS mental health programVacation and Health/Flex Time6 Holidays plus 1 "MyDay" offFinFit financial coaching and services401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of serviceEmployee stock purchase planLife and disability insurance, plus buy-up optionFlexible Spending AccountsMatching gifts programEducation assistance through MyQuest for EducationCareer advancement opportunitiesand so much more!ResponsibilitiesResearches, obtains, and enters missing information / demographics for completion of accessions.Demonstrates competency in eligibility, billing and receivable systems and associated applications.Educates external customers on how to provide complete billing information and avoid additional contacts for information.Informs customers of billing problem / issue findings and resolution as appropriate.Makes outbound calls to clients, patients, carriers and / or any internal or external source as needed to obtain missing or additional information.Responds to account inquires through written correspondences.Handles sensitive client and patient interactions.Maintains timely, accurate documentation for all appropriate transactions.Generates and / or distributes reports and documentation to internal or external client to obtain missing information.Reports problems, errors, and denial trends to management including PHI breaches.Meets the performance goals established for the position in the areas of: efficiency, accuracy, quality, patient and client satisfaction and attendance.QualificationsRequired Qualifications:High school diploma / GED1+ year of experience running health insurance eligibility checks1+ year of experience conducting health insurance eligibility checks using electronic verification systems & payer portals1+ year of experience interpreting results to determine network status and coverage eligibility, including identifying discrepancies or issues in eligibility resultsFamiliarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications and basic IT troubleshooting.Must have experience working with multiple applications at a time while assisting customersMust have experience with production/goal expectationsReside within Pacific Standard Time, Mountain Time, or Central Standard TimeAbility to work Monday – Friday, 08:30AM – 05:00PM PSTMust be 18 years or olderPreferred Qualifications:1+ years of call center or revenue cycle experienceMedical terminology acumen and experienceBilling experience and understands multiple billing requirements across various payers and statesKnowledge of billing / finance and eligibility processes, practices and conceptsConducts data entry for completion of accessions using computer and Windows PC applicationsProficient in translating health care - related jargon and complex processes into simple, step - by - step instructions customers can understand and act uponSoft Skills:Ability to multi - task and to understand multiple products and multiple levels of benefits within each productPrevious work experience in a fast - paced environment requiring multi - tasking skillsAbility to resolve calls, avoiding escalated complaintsAbility to exhibit empathy and be courteous to callersAbility to triage and handle escalated situationsAbility to work in a fast - paced environmentAbility to adapt to changesAbility to develop and maintain client relationshipsAbility to work independently and as part of a teamAbout the TeamQuest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.Job InfoJob Identification 65102Job Category BillingJob Schedule Full timeJob Shift DayLocations 8401 Fallbrook Ave, West Hills, CA, 91304, USWorkplace Remote dailyRegular or Temporary RegularWeekly Working Hours 40.00Salary Minimum 20.44Salary Maximum 26.00AIP Target % 0