Operations Supervisor

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada.

At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together.

We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you’ll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.

Purpose

Operations Supervisor directs employees and assists in the prioritizing and performance of routine and emergency functions associated with the daily operations of a water and/or wastewater systems. Duties include direction of staff in daily checks of wells, pumps, booster pump stations, reservoirs, lift stations and plant equipment. As such, is responsible for the performance and maintenance and repair on the water and/or wastewater system, responding to customer problem and complaints about water quality; responding to or directing employees to respond to main breaks, service breaks and other system emergencies as deemed necessary.

Accountabilities

Daily direction, coordination and supervision of employees in the repair, maintenance and inspection of all well sites, reservoirs, water lines, booster stations, and the general condition of all sites and appurtenances.
• Perform maintenance, repairs and installations on water distribution systems including main lines service lines, valves, meters, fire hydrants, booster pumps, hydro pneumatics tanks and service lines.
• Assist customers with issues related to water supply, volume, pressure or quality.
• Inspect new construction by outside contractors to assure standards and materials.
• Perform blue stake and locate service lines, mains and valve boxes.
• Collect water samples for compliance testing, chlorinate the water system, repair chlorinator and adjust to correct settings.
• Plan, assign and supervise the work of field personnel. Train staff as needed. Maintain standard operating procedure (SOP) for consistency in completion of tasks.
• Oversees water production, distribution and treatment facility operations by directing operation, maintenance, testing and repair of the facility systems and equipment.
• Supervises and trains staff on all water production and treatment, with an emphasis on developing and promoting self-directed teams, which operate safely and efficiently. Plans and prioritizes daily assignments, monitors, encourages employee development, improves managing principles and practices and participates in personnel selection, objectives, goal setting and evaluations. Trains personnel by developing technical and safety training programs, scheduling training activities and coordinating activities with off-site instructors.
• Operates and maintains the water SCADA applications and electrical control panels. Performs program modifications and adjustments to SCADA system as necessary. Completes trouble-shooting activities to control panels and other electrical elements associated with the system.
• Prepares ongoing and periodic comparative analysis and reporting formats of performance metrics and/or conditional usage statistics in support of documenting the health and condition of operating systems.
• Provide improvement recommendations and prepares budgetary support for operation, maintenance and capital spend budgets.
• Operates, maintains, monitors and repairs sanitary sewer facility equipment including pumps, motors, blowers, chemical feeds, and flow metering instruments to ensure wastewater flows freely through the system.
• Obtains samples and performs fats, oils and grease samples inspections to determine proper compliance with Company standards and regulatory requirements.
• Recognizes the importance of maintenance of the collection systems including lift stations and maintaining a collection cleaning and CCTV program. Performs routine inspections and repairs on manholes and direct contractor cleaning crews.
• Operates valves and pumps as part of the system.
• Reads and interprets meters and other required instruments. Enter lift station flow data ad inspection readings into daily reports. Reports on system by providing progress reports and inspection field reports summarizing the condition of the system.
• Administrative duties include answering and returning phone calls, entering daily input into computer, processing employee interviews and reviews, meeting with vendor contacts, resolving personnel issues, filing work orders, verifying and approving timesheets, assisting with budget administration, writing reports and providing information required by management and regulatory agencies.
• Prepares ongoing and periodic comparative analysis and reporting formats of performance metrics and/or conditional usage statistics in support of documenting the health and condition of operating systems.
• Perform all other duties as assigned.

Education and Experience

• High School Diploma or equivalent
• Specialized knowledge of wastewater collection, wastewater treatment and/or reclamation, water treatment, and/or water distribution principles and practices at a technical level. Knowledge of laws and regulations governing area of concentration and procedures necessary to operate. Safety practices in operation of electrical and mechanical equipment used in systems and facilities. Computerized treatment process applications and data logging functions. Appropriate certification is required.
• Five to ten years’ experience, depending on specific area of concentration (wastewater collection, wastewater treatment, water distribution, or water treatment) with increasing responsibilities. Minimum 12 months experience as an Operator III or equivalent. Previous leadership/supervisory experience a plus.
• Arizona locations require an ADEQ Grade IV in Water Distribution and/or Treatment certification
• Maintain a valid state driver’s license. May require a CDL (Commercial Driver’s License), with appropriate classification and endorsements.
• Work requires the ability to read maps, manuals, work orders, and blueprints and perform general math calculations such as addition, subtraction, multiplication and division, as well as knowledge of common water calculations and their applications.

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.

As the successful candidate

Our Mission

We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose.

Our Vision

We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make an impact. It guides and keeps us on the right path as we work towards fulfilling our purposes.

Our Guiding Principles

• Customer Centric
• Integrity
• Entrepreneurial
• Teamwork
• Owner mindset
• Outcome focused
• Continuous learning

What we offer

Collaborative environment with a genuine flexible working policy

401k Plan with matching

Share purchase/match plan

Leadership Development Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking

Variety of Health & Wellness programs

Discount and Perks program

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.