Client Delivery Specialist (IP Business Legal Assistant)

Client Delivery Specialist (IP Business Legal Assistant) Job Category: Administrative Support Requisition Number: CLIEN002911 Employment Type: Full-Time, On-site Location Chicago, 120 S Riverside Plz, Suite 2200, Chicago, IL 60606, USA Husch Blackwell LLP is a full-service litigation and business law firm that serves clients with domestic and international operations. Husch Blackwell is committed to diversity, equity and inclusion and to fostering an engaged, collaborative team culture. We invite you to apply for the Client Delivery Specialist position in our Chicago office, working onsite 2‑3 days per week. Job Responsibilities: Strategic Workflow Ownership Manages full lifecycle workflow for assigned attorneys. Proactively anticipates attorneys’ needs, manages priorities and resolves administrative challenges with minimal supervision. Coordinates and tracks ongoing projects to ensure deadlines are met; monitors milestones; updates status reports; communicates progress; and assists with project plans, timelines and resource allocation. Handles special projects and other duties as assigned to support attorney practice efficiency. Effectively uses workflow management software to log and manage workflow. Conflicts, NBI & Engagement Process Leadership Prepares and processes new matter forms, requests conflict checks and opens new files. Coordinates intake and engagement processes, maintains documentation and reduces repetitive attorney involvement. Billing, Collections & Financial Coordination Assists attorneys with tracking and monitoring alternative fee arrangements. Assists attorneys with automation, tracking and monitoring of matter budgets. Partners with the billing team to oversee time entry, billing inquiries and collections. Client & Cross‑Functional Coordination Coordinates client communications, manages sensitive information and serves as liaison between attorneys, clients and internal departments. Email & Administrative Optimization Manages attorneys’ inboxes, prioritizes and flags urgent communications, drafts, reviews and responds to emails and organizes correspondence for easy retrieval. Provides general administrative support: maintains attorney contacts; tracks CLE and membership requirements. Operates office equipment (PCs, printers, phones, copiers, facsimiles). Conducts all business confidentially and remains calm under pressure. Reviews and routes incoming mail and faxes; prepares and processes outgoing communications; arranges specialized services as required. Assists with attorneys’ calendars, meeting arrangements, travel arrangements and itinerary preparation. Document & Matter Management Prepares, edits, formats and proofreads legal documents, correspondence and presentations accurately; manages version control, file organization and secure document storage; and facilitates execution, filing and distribution of legal documents. Types, transcribes, revises and proofreads legal documents accurately; prioritizes assignments; and meets specific deadlines. Practice Alignment & Institutional Knowledge Demonstrates proficiency in the assigned Practice Specialty Center. Takes personal responsibility for exchanging information, documenting workflows for coverage and sharing training tips. Shows effective teamwork and communication with team members and all firm personnel; participates in regular team meetings. Delegates tasks to other teams as appropriate to ensure coverage, timely completion and quality control. Technology, AI & Upskilling Identifies opportunities for process improvements. Leverages automation and dashboards to improve tracking, organization and execution of work. Participates in applicable AI and technology trainings to maintain proficiency. Researches emerging tools and best practices and recommends process improvements. Position Requirements Bachelor’s degree with major coursework in a related field or equivalent experience. 5+ years of relevant experience providing comprehensive support to organizational leadership, preferably in a professional services environment. 3+ years of relevant legal assistance experience. Advanced proficiency in Microsoft Office Suite. Demonstrated ability to proactively identify issues, propose solutions and drive work to resolution with minimal direction. Strong communication skills with concise, solutions‑oriented status updates and recommendations. Ability to handle highly confidential information. Minimum typing speed of 60 wpm; transcription experience preferred. Exercise discretion, judgment and composure. Proactive problem‑solving, anticipation of escalation and resolution before escalation. Judgment & discretion when navigating complexity with senior stakeholders. Workflow management – own full lifecycle with accountability. Business partnership – service mindset with strategic value‑add. Technology proficiency – AI, automation, continuous upskilling. Organizational excellence – detail‑oriented, multi‑tasking across portfolios. Accountability – follow‑through and ownership. Relationship management – build trust across all levels. Compensation and Benefits Employees receive compensation commensurate with skill and experience. The expected compensation range for this position in Illinois is $51,000 - $98,000. Salary does not include a discretionary bonus, although bonus opportunities are available based on performance. Full‑time employees are entitled to benefits including medical, dental, life insurance, short‑term and long‑term disability, a pre‑tax flexible spending account, an employee assistance program, paid time off, paid holidays, and retirement plan participation after eligibility requirements are met. Equal Opportunity Employment This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. EOE/Minority/Female/Disabled/Vet. Principal Applicants Only. Please submit a cover letter and resume when applying. #J-18808-Ljbffr Husch Blackwell