Care Coordinator- Lower East Side

Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to join the team at our Lower East Side- Broome St. location. Care Coordinators support patient care by making our patients feel welcomed and valued while controlling the flow of appointments. They respond to all phone calls and emails within 2 hours, and always within 24 hours. Care Coordinators guide patients through out‑of‑network experience and greet all patients who enter the clinic with a smile. They execute 5‑star customer service and foster a community environment for patients and team members. Qualifications & Experience Previous customer service experience Someone who is hospitable, welcoming, and team‑orientated Strong communication skills and ability to multi‑task A strong attention to detail and willingness to grow BA.BS degree preferred, not required We know that exceptional patient service can only be achieved when our team is well cared for Job Requirements Manual dexterity to manipulate office equipment and make written notations Ability to use computer keyboard 90% of each workday Hearing acuity to communicate over the telephone Visual acuity to read information on computer screen The ability to sit, stand, walk for extended periods of time Occasionally lift 10 pounds from floor to waist Benefits One Medical paid membership. Learn more at onemedical.com/business Mental Health benefits that include paid time off and support services through Journey Live & employer sponsored EAP program Medical, Dental, Vision Benefits, Commuter FSA Plan 401(K) Safe Harbor Match: SPEAR will make a matching contribution equal to 100% of the first 3% of annual compensation, plus 50% of the next 2% of annual compensation. The total SPEAR matching contribution will not exceed 4% of your annual compensation Generous paid time including PTO, Floating Holidays, Company Holidays, Mental Health Commuter FSA Plans – pretax savings plans for travel to & from work Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. Gym membership discounts with Blink & Crunch Fitness Company Events – Annual Summer Picnic and Holiday Awards Celebration About Us Spear Physical and Occupational Therapy is the nation’s leading outpatient practice. With more than 40 clinics in the New York Tri‑State Area and 25 years of experience, Spear provides unprecedented patient access to physical and occupational therapy through its robust list of services covered by most major insurances. Since its founding, Spear has been honored by some of the top medical, academic, and business communities. Among these accolades, they have twice been named the nation’s top physical therapy practice by the American Physical Therapy Association and WebPT, received the Columbia Award for Leadership in Clinical Education, served as official therapists to Olympic teams and Broadway shows, and been featured for their expertise in The New York Times, CBS News, Good Morning America, The Today Show, and more. Learn more about Spear’s history of excellence at spearcenter.com. #J-18808-Ljbffr Spear