Medical Support Assistant - Aurora

Medical Support AssistantArrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. All roles require attention to detail, effective communication, and a strong commitment to Veteran care.Key ResponsibilitiesSchedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelinesReceive and respond to incoming calls, secure messages, and Veteran inquiriesConduct patient check-ins and check-outsReview, verify, and update demographics, insurance, and other patient data in VA systemsProvide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM)Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustmentsCoordinate care across internal VA services and external providers when applicableMaintain confidentiality and compliance with HIPAA and federal privacy regulationsMinimum QualificationsU.S. citizenshipHigh school diploma or GED requiredOral and written proficiency with English.Basic medical terminology knowledgeMinimum of 6 months' customer service experienceAt least 1 year of clerical, call center, or healthcare administrative experienceProficiency with Microsoft Office Suite (Outlook, Excel, Word)Typing and data entry speed sufficient for a fast-paced environment (at least 50 words per minute (WPM)Ability to pass a federal background investigation and obtain Tier 1 security clearance