Carrier Compliance Coordinator

Carrier Compliance Coordinator

The Carrier Compliance Coordinator ensures carriers meet safety and insurance requirements while supporting daily operations. This role resolves carrier and driver issues, collaborates across teams to reduce risk, and serves as a key point of contact for both carriers and internal stakeholders. The role also focuses on delivering timely support and maintaining accurate carrier records.

Schedule: Tuesday-Saturday, 8:30am-5:00pm

Compensation: $22/hr

$750 Sign-on Bonus!!!

Essential Job Duties

• Qualify, onboard, and integrate carriers into the transportation management system in accordance with established procedures.
• Provide phone coverage, triage incoming calls, and route inquiries to appropriate team members.
• Verify and maintain carrier compliance with insurance and safety requirements using DOT and FMCSA data.
• Respond to inbound driver calls regarding EPOD-related issues, delivering timely and effective resolutions.
• Communicate professionally with carriers across multiple channels, including phone, email, and chat.
• Maintain accurate carrier records and ensure data integrity within internal systems.
• Support cross-functional initiatives and contribute to special projects as assigned.
• All other duties as assigned by management.

Required Qualifications

• High school diploma or equivalent; associate's degree in business or a related field is a plus.
• Some experience with order entry or a similar administrative role, preferably within the transportation or logistics industry is preferred.
• Some experience with customer service is preferred.

Knowledge, Skills and Abilities

• Proficient in Microsoft Office programs and other general office equipment.
• Organized thinker with exceptional attention to detail and accuracy.
• Excellent communication skills, both verbally and in writing.
• Ability to deliver exceptional customer service.
• Positive attitude, team player.
• Ability to multi-task.
• Intermediate-level data entry skills.
• Ability to work independently.
• Willingness to learn and assume responsibility.
• Personal responsibility to manage change.

Work Environment

• General office conditions. Exposed to moderate noise levels.

Physical Abilities

• Required to use close vision and be able to focus.
• Regularly required to talk and hear; frequently required to sit, stand and bend at the knee and waist, and walk.
• Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
• Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
• Regular attendance is a necessary and essential function.

At ACERTUS, we believe our employees are our greatest asset. That's why we offer a comprehensive benefits package designed to support your health, financial well-being, work-life balance, and professional growth.

Medical, Dental, and Vision

Voluntary Life/Disability, Accident, Critical Illness, and Hospital Indemnity

Company Paid Basic Life and Long-Term Disability

Company Paid Time Off (PTO)

7 Company-Paid Holidays plus 1 Floating Holiday

401(k) with company match

Tuition Reimbursement, Financial wellness resources, Retirement planning, and legal services

Employee discount programs

Complimentary Grubhub+ membership

Casual dress code

This job description is intended to describe the general nature and level of work being performed and is not an exhaustive list of all duties, responsibilities, or qualifications. Employees may be required to perform other reasonably related duties as assigned to meet business needs. ACERTUS reserves the right to modify, revise, or update job duties, responsibilities, and requirements at any time.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.