Business Systems Analyst (Perceptive Content/ServiceNow)

Business Systems Analyst (Perceptive Content/ServiceNow) Position Title: Business Systems Analyst (Perceptive Content/ServiceNow) Department: OIT Platform Development Location: Arlington Position Status: Full-time Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM Posting Number: S06774P Salary: Commensurate with qualifications and experience (monthly pay). Job Summary The Business Analyst II in the Office of Information Technology (OIT) provides procedural guidance, process improvement recommendations, business requirements planning, system configuration management, systems implementation and delivery, service management, application testing, quality control, project management, and advanced reporting to user departments for specific application software used by departments. They also perform advanced analysis of exception conditions, error processing, and workflow efficiencies for multiple software applications used by departments they support. Essential Duties and Responsibilities Work with associated business areas to resolve exceptions preventing normal business operations as they relate to software applications and business procedures. Perform advanced problem/root cause analysis of business processes, workflow processes, and advanced troubleshooting for user departments. Develop business process documentation and configuration guides. Work with specialized software specific to OIT area of responsibility to provide data input for analysis and reporting. Train/mentor less experienced business analysts on business process designs, testing, quality control and reporting requests from users. Act as a liaison on behalf of OIT and departments for technology‑related communications and meetings with technical staff/vendors as needed. Identify and develop practices and business processes as requested by business areas. Perform other duties as assigned. Job Specific Duties Lead end‑to‑end business analysis for Perceptive Content and ServiceNow, including stakeholder discovery, requirements definition, workflow design, access review, and evaluation of automation and integration opportunities to deliver secure, auditable, and sustainable solutions aligned with SDLC practices. Produce and maintain clear documentation and coordinate solution delivery with developers, platform administrators, and functional stakeholders to ensure implemented workflows meet approved requirements and are supportable in production. Work with campus partners to establish relationships, streamline processes, and improve workflows. Minimum Qualifications Bachelor’s degree in Information Systems, Computer Science, Business Administration, Math, Economics, or equivalent experience. Three (3) years of experience or seven (7) years of any combination of education, experience or training. Preferred Qualifications Four (4) years of experience or eight (8) years of any combination of equivalent education, experience, or training. Knowledge, Skills and Abilities Experience working with a combination of software related to PeopleSoft Software Applications: Admissions, Student Records, Financial Aid, Student Financials, Advising, Enrollment, HR, Finance, Grants, GL, Commitment Control, Purchasing, CRM, and Data Warehousing software. Exposure to various enterprise software solutions. Excellent communication skills, attention to detail, and documentation skills. Minimal experience working with business users and technical staff to complete projects, change requests, identifying and analyzing business process models for departments, and documenting current/to‑be business processes. Knowledge of Waterfall and Agile Scrum Methodology for projects. Other Requirements All Information Technology staff are expected to perform duties in a manner consistent with professional standards, with full awareness of responsibilities toward managing personal and institutional data, prioritizing customer service, and understanding the 24/7 nature of IT agreements with customers. Workplace and Eligibility Conditions In‑office and remote work as determined by department manager. Use of standard office equipment, personal computer. Position is security sensitive and subject to Section 51.215 Texas Education Code. Benefits We offer a comprehensive benefits package. Criminal Background Check (CBC) Requirement The University of Texas at Arlington conducts a criminal background check on applicants under final consideration for employment. Candidates with access to critical infrastructure are required to maintain the security and integrity of that infrastructure as set forth in Texas Executive Order GA-48. EEO Statement The University of Texas at Arlington provides an educational and working environment that provides equal opportunity to all members. The University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity and gender expression. Retaliation against persons who oppose discriminatory practices, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally‑protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure compliance. #J-18808-Ljbffr