Cocktail Server - X Bar - Steady Extra (Flamingo LV)

Las Vegas, NV, United States (On-site) Job Summary The primary responsibility of the Beverage Server/Cocktails is to ensure complete customer satisfaction by serving and providing beverages to our guests to ensure an enjoyable stay. How You Will Create the Extraordinary Greets and welcomes all guests in a pleasant and professional manner. Provides timely cocktail service in a friendly and courteous manner. Keeps assigned areas clean and empty of glasses and bottles. Constantly looks for service opportunities. Responds to and resolves guest complaints. Answers guest questions and is knowledgeable about property events and attractions. Performs all side work at assigned station, such as stocking coffee, glasses, sugar, cream, and coffee dispenser. Provides fast (20 minutes or less round time), friendly, professional beverage service to casino guests; carries full trays on every round. Takes drink orders, communicates with bartender, assists in the preparation of drinks, and presents drinks to guests. Maintains clean and stocked workstation. Handles money according to procedure. Monitors guest consumption of alcohol and intervenes as needed according to guidelines. Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos. Promotes casino events and programs. Works closely with Total Rewards Center to promote new card sign-up programs. Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor. Provides personalized service and uses guest name. Resolves service problems according to guidelines. Meets the attendance guidelines of the job and adheres to regulatory, department, and company policies. What You Will Need Must be a minimum of 21 years of age or older. One year of previous high-volume cocktail experience. Minimum of one year customer service experience in a previous position where the primary job duty is direct customer service is required. Must possess excellent customer service and communication skills. Must be able to initiate and engage in conversation in a professional and friendly manner. Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation. Must be able to work any day of the week and scheduled shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. Work requires knowledge of tray service and cocktail ingredients. Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed. Additional Requirements Alcohol Awareness Card. Mandated Training and Compliance As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre‑employment drug testing is mandatory for any role operating a motor vehicle and for certain security and surveillance roles. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individual's religious beliefs or practices. Job Info Job Identification 85193 Job Category Food and Beverage & Culinary #J-18808-Ljbffr