Customer Service Representative 1

Job Opportunity at Blain's Farm & FleetAt Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive balance.As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer for seven consecutive years!Benefits include:Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, etc.All major Holidays & Birthday offAdvanced Leadership Training Programs: build the skills to grow your careerAssociate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more!Internal recognition programs that support an engaged workplace401(K) with company matchCompensation:Base pay starting at $15.00/hrSaturday & Sunday weekend premium pay $2.50/hrThe pay listed for this position may vary based on experience. Please note, compensation decisions are contingent on the facts and conditions for each job opening. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.Please note salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Blain's Farm & Fleet position description for accurate pay range information.Job Duties:Assist customer service department with all customer service needs including; customer inquiries, web order support and order placement, order tracking, website updates.Provide outstanding customer service over the telephone, email, and chat.Assist retail store customers with questions regarding the website and product line.Place website orders for customers as needed.Trace and track packages for lost/damaged ordersAssist customer with returnsProcess corrections for the websiteProduct support for the full website product line.Demonstrate awareness and compliance with Loss Prevention and safety policies and/or procedures.Qualifications:1-2yrs of Customer Service experienceHigh School Diploma or equivalentStrong written & Verbal communication skillsBasic Microsoft Office skills including Word, Outlook & ExcelWork independently with minimal supervisionUse of critical thinking to solve customer issuesEEO Statement:Blain Supply, Inc and Blain's Farm and Fleet (collectively "Blain's") is proud to be an Equal Opportunity Employer. We recognize the importance of diversity and creating an inclusive culture in order to leverage the skills and talents of all people to the mutual advantage of each individual and the organization. Blain's does not discriminate against applicants or employees on the basis of race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any applicable legally protected status. Our goal is to continue to be recognized as an employer of choice and we have received Forbes Best Mid-Sized company to work for an unprecedented 7 years in a row.