Customer Service Representative

Job Summary and Responsibilities

As our Customer Service Representative , you will directly assist our customers with their inquiries and concerns so they can resolve issues quickly, feel valued, and maintain a positive relationship with Virginia Mason Francisan Health. You'll be the friendly, helpful voice that makes a difference.

Every day, you will handle inbound calls and respond to digital communications from customers seeking assistance with our products/services. You will be expected to effectively de-escalate challenging situations, accurately document customer interactions, and identify opportunities to improve the customer experience through proactive problem-solving.

To be successful in this role, you must possess excellent verbal and written communication skills, a strong ability to empathize with customers, and a proven track record of solving problems efficiently.

Job Requirements

Required:

· 6 months customer service or medical setting experience or Associates degree.

· Professional demeanor with a positive, upbeat attitude

· Excellent organizational and interpersonal communications.

· Detail oriented with ability to multi-task. Capable to work independently with minimal supervision.

· Ability to effectively present information an respond to questions from administrative and clinical staff, groups of managers, patients and physicians

Preferred:

· Knowledge of medical terminology

Where You'll Work

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person - body, mind, and spirit - in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.

Pay Range

$25.25 - $35.67 /hour

We are an equal opportunity/affirmative action employer.