Operations Analyst II

Salary Range: $60,000 - $80,000 Job Posting End Date: June 5, 2026 We’ve Got You Under Our Wing We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac. Work Designation. Depending on your location within the continental US, this role may be hybrid or remote. If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance. What does it take to be successful at Aflac? Acting with Integrity Communicating Effectively Pursuing Self-Development Serving Customers Supporting Change Supporting Organizational Goals Working with Diverse Populations What does it take to be successful in this role? Experience and proficiency using Microsoft Office software, including basic experience using Access and Word; and intermediate experience using Excel and PowerPoint Experience in using Tableau Dashboard Software preferred Experience using Minitab, SPSS, or Excel Toolpak Knowledge and skill performing statistical analysis Knowledge and skill in business case preparation and business requirement definition Knowledge and skill performing cost benefit analysis; data trend analysis and interpretation; performance analysis and forecasting; and process modeling, analysis and documentation Education & Experience Required Bachelor's Degree in job related field Two or more years of work-related experience Or an equivalent combination of education and experience Education & Experience Preferred A minimum of two years of projects management/process experience Principal Duties & Responsibilities Coordinates administrative and logistical details associates with the day-to-day operations of the business unit; Assists management in gathering, interpreting and comparing benchmarking data to the company’s operations; performs statistical analysis Develops and documents standards for the use, control, updating and maintenance of databases; develops appropriate analytical models and reports to support informed decision-making; performs research and provides insight and recommendations Acts as a liaison between the department and/or divisions; provide recommendations for new and revised business policies, procedures, and practices; collects, organizes, analyzes, and prepares reports for management; develops staffing model scenarios for administrative business areas Handles staffing, capacity, and space planning for administrative business areas; provides relevant subject matter expertise; performs analysis related to budgeting, expenses, and forecasting Conducts data modeling and analysis; develops and maintains databases; assists department management with the preparation of departmental budgets Assists with building department performance, planning future divisional goals and organizational structure, incorporating quality and productivity improvements Develops and modifies staffing, planning, forecasting, budgeting and reporting processes as needed; leads special projects and the development of executive level presentations Synthesizes reports and information to provide clear and specific insight and recommendations; ensures appropriate measures and reports are defined and implemented to assess and/or initiative performance Performs other duties as required Total Rewards The salary range for this job is $60,000 - $80,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting. At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.