Business Process Analyst I/II/III

Business Process Analyst I/II/III

At Accurex, a division of the Greenheck Group, we foster a culture of empowerment, collaboration, and integrity. These core values of our organization allow us to drive innovation and growth allowing us to be a premier provider in foodservice ventilation solutions. Our products range from kitchen hoods, exhaust fans, dedicated make-up air, packaged rooftop units, controls, variable volume systems, fire suppression, utility distribution, and more. Accurex is the full service solution for all kitchen ventilation needs. Join our innovative team of cutting edge thinkers as we invent and manufacture new types of kitchen ventilation systems for restaurants, national chains, and other critical food service operations. Our company is growing fast and that means you'll find many opportunities to put your talents to work and take on expanding leadership roles.

As a Business Process Analyst I/II/III, you will be responsible for defining, tracking, and managing process improvement efforts within the Accurex Sales Entity as it relates to systems and processes. You will work in direct support of Sales Operations with specific emphasis on post-sale processes to increase team capacity, reduce errors, and standardize processes so that team members can focus on value-added work. You will collaborate with the corporate IT team and help the Accurex Sales Entity to further utilize the current set of system tools as well as guide, develop, and implement new and more productive ways to use the various systems.

What You'll Be Doing

• Work with Accurex Sales leadership to develop, manage, lead, prioritize, and support an on-going list of system and process improvement projects that directly correlate to customer satisfaction (internal or external), increased team capacity, and the reduction of manual or repetitive work with a particular focus on post-sale workflows such as order management, fulfillment, invoicing, and customer support.
• Take ownership of projects and work with the necessary individuals throughout the lifecycle of the project from concept to completion. The ability to simultaneously manage multiple projects is essential to be successful in this role.
• Work with Sales Operations teams to identify bottlenecks and standardize or enhance post-sale processes, creating opportunities for improvement that eliminate human error and free team members to focus on higher-value activities.
• Partner with Corporate IT teams to assist in the definition of system requirements. Support process improvements in the definition and implementation of specific corporate IT initiatives as they impact the Accurex Sales Entity. Lead change management within Accurex Sales Operations in all aspects of the change management process.
• Translate business requirements into system specifications. Gather, document, and implement business requirements utilizing any/all GPS tools and techniques. Audit existing Sales Operations processes to ensure procedures and best practices are being followed. Address all non-conformances and/or training to support procedures/processes.
• Provide technical support and troubleshooting of current systems used across all Accurex Sales Operations processes, with an emphasis on the post-sale order-to-cash cycle. Identify and implement improvements, and coordinate and present process-related training initiatives as they relate to systems including but not limited to JIRA, SAP, and related sales and fulfillment platforms.
• Develop processes, procedures, and supporting documentation that increase team capacity, reduce manual effort, and improve customer service within Sales Operations, while ensuring compliance with relevant regulations and internal standards.
• Mentor other analysts and provide facilitation assistance on relevant projects and project management initiatives.
• May supervise support staff. If applicable, manage employee development planning as well as support, coordinate, and execute the employee performance process. Effectively lead, train, and/or mentor other analyst professionals on complex technical material and/or solutions.
• Minimal travel is required.

What You Should Have

As a BPA I:

• 4 Year / Bachelor's Degree or equivalent years of job experience required.
• 2-4 years of relevant work experience required.
• SAP (ERP) experience preferred.
• Knowledge of areas that support the quote-to-cash process preferred.
• Experience in gathering and documenting business requirements and training preferred.
• Project management skills preferred.

As a BPA II:

• 4 Year / Bachelor's Degree or equivalent years of job experience required.
• 4-6 years of relevant work experience required.
• SAP (ERP) experience required.
• Systems, Engineering, or Manufacturing background, as well as familiarity with lean manufacturing concepts required.
• Project management skills and ability to manage multiple projects simultaneously required.
• Integrated knowledge of areas that support the quote-to-cash process required.
• Expected to complete internal Lean Leader Certification.

As a BPA III:

• 4 Year / Bachelor's Degree or equivalent years of job experience required.
• 6-8 years of relevant work experience required.
• SAP (ERP) experience required.
• Systems, Engineering, or Manufacturing background, as well as familiarity with lean manufacturing concepts required.
• Project management skills and ability to manage multiple projects simultaneously required.
• Integrated knowledge of areas that support the quote-to-cash process required.
• Expected to complete internal Lean Leader Certification.

Compensation & Benefits

Greenheck Group takes pride in providing competitive pay along with a comprehensive benefits package as part of our total rewards program. The starting base pay range for this position is $62,685- $105,903 and may vary based on factors such as job-related knowledge, skills, experience, and performance. With best-in-class benefits, you can be the best you, and together, we can be the best in the industry. Visit our Perks & Benefits page for more information on these offerings:

• Health & Family Support
• Financial Security
• Learning & Development
• Rewards & Recognition
• Wellbeing & Mental Health
• Work-Life Balance
• Fun Perks

Special Notation

The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills. The Employer retains the right to change or assign other duties to this position.

Physical Requirements

Work is performed in an office environment and requires the ability to operate standard office equipment, such as a computer and phone. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial motions of the wrists, hands, and/or fingers. The person is required to have close visual acuity to perform an activity such as preparing and analyzing data, and figures; transcribing; viewing a computer terminal; extensive reading. Occasional mobility is required to attend in-person meetings and complete various office tasks. Work may be performed in company's setting, home, or hybrid.

EEO Statement

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Accommodations Request

Greenheck Group complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. To request an accommodation for the application or interview process, please email View email address on click.appcast.io with your name, job title, posting number, and requested accommodation.

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If you're looking for a place to grow while working with happy, enthusiastic, values-based people, you'll enjoy your career with us!