Internal Technical Operations & Development Lead

Diversified Inc

Job Description
Internal Technical Operations & Development Lead
Position Overview

We are seeking an Internal Technical Operations & Development Lead to support internal technology systems while also building and improving digital tools that support business operations. This role blends hands-on IT support with practical software, website, and application development focused on solving real business problems and keeping the company running from an IT perspective.

Key Responsibilities
Core Technical Support

Serve as the primary point of contact for internal technology issues
Troubleshoot and maintain:

Computers (Windows & Mac)
Tablets and mobile devices
Printers, scanners, phones, and peripherals
Email systems and user access

Provision, configure, and offboard employee devices and accounts

Systems & Infrastructure

Manage and maintain:

Networks (Wi-Fi, routers, switches, firewalls)
Security cameras and access systems
POS systems and operational hardware

Coordinate with external IT vendors and service providers
Maintain clean documentation for systems, credentials, and configurations

Development / Automation

Maintain

Internal tools, dashboards, and utilities
Lightweight applications and automation scripts

Develop programs that improve:

Workflow efficiency
Reporting and data visibility
Task automation and system integration

Maintain and iterate on deployed solutions over time

Software & Platforms

Support and administer platforms such as:

Microsoft 365 and Google Workspace
POS, CRM, scheduling, and operations systems

Integrate third-party tools via APIs or automation platforms when appropriate

Security & Reliability

Implement best practices for:

Data backups
Access control
Password and device security

Monitor systems for failures, vulnerabilities, or inefficiencies

Ownership & Leadership

Act as the internal technical authority
Translate business needs into technical solutions
Proactively recommend improvements and scalable systems

Qualifications
Required

Technical support or IT experience
Demonstrated experience building:

Small applications or internal tools
Automation scripts or programs

Strong working knowledge of:

Windows and macOS
Networking fundamentals
Modern web technologies or development platforms

Ability to troubleshoot independently and manage competing priorities

Preferred (Not Required)

Experience with:

JavaScript, Python, or similar languages
Web frameworks or no-code/low-code platforms
App deployment and basic cloud infrastructure

Familiarity with POS systems or operational software
Experience in small or mid-sized business environments

What This Role Is (and Is Not)

This role IS:

Hands-on and execution-driven
A blend of operations, IT, and development
Focused on building real tools that get used

This role is NOT:

A pure software engineering role
A help-desk-only position
A passive or siloed IT job

Compensation & Growth

Competitive pay (discussed during interview)
Full-time role with long-term growth potential
High autonomy and direct access to leadership
Opportunity to own and evolve the entire tech ecosystem

Apply

Vacancy posted 1 day ago

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