Client Care & Operations Coordinator

Job Description

Job Description

Benefits:

• Dental insurance
• Health insurance
• Vision insurance
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

Position Summary:

ComForCare Home Care is seeking a compassionate, organized, and highly responsive Client Care & Operations Coordinator to support day-to-day agency operations, client care coordination, scheduling support, assessments, and community support activities.

This hybrid operational role plays a key part in ensuring smooth office workflow, responsive communication, continuity of care, and high-quality client experiences. The position supports both prospective and current clients while assisting with scheduling coordination, caregiver communication, operational follow-through, and community outreach initiatives.

The ideal candidate is dependable, proactive, emotionally intelligent, and able to manage multiple priorities in a fast-paced home care environment.

This position includes a combination of office responsibilities and local travel within the agency service area for assessments, client visits, referral relationship support, and community outreach activities.

This role works closely with the Director of Operations and Care coordination team to support day-to-day operations, client services, scheduling coordination, and community outreach activities.

Benefits:

• Competitive salary
• Flexible schedule
• 401(k) with Employer matching contributions
• Health Benefits
• Dental
• Vision
• Training & development
• Paid Time Off (PTO)
• Wellness benefits
• Exclusive discounts
• Opportunity for professional growth within a growing organization

Key Responsibilities:

Client Intake & Assessment Support

• Assist with responding to prospective client inquiries and intake coordination
• Support families through the intake and service coordination process with professionalism and responsiveness
• Assist with phone and in-person assessments, introductions, and client support visits as needed
• Support care coordination, service setup, and related documentation processes
• Assist with follow-up visits and client satisfaction check-ins as needed

Scheduling & Operations Support

• Assist with caregiver scheduling, schedule changes, and coverage coordination
• Communicate schedule updates promptly to caregivers and clients
• Update scheduling and operational systems accurately and in real time whenever possible
• Support operational coordination during high-volume periods and urgent situations
• Assist with maintaining smooth office workflow and operational coverage during business hours
• Escalate operational concerns appropriately when needed

Client Services & Communication

• Maintain professional and timely communication with clients, families, caregivers, referral sources, and team members
• Follow up on leads, inquiries, and client concerns in a timely manner
• Support positive client experiences through responsiveness and operational follow-through
• Assist with maintaining strong client and caregiver relationships through consistent communication and support

Community Outreach & Relationship Support

• Assist with occasional community outreach activities, referral follow-up, and relationship support as needed
• Participate in occasional outreach visits, community events, or referral follow-up activities as needed
• Represent the company professionally within the community

Qualifications:

• Experience in home care, healthcare coordination, scheduling, staffing, customer service, healthcare operations, or related field preferred
• Strong organizational, multitasking, and time management skills
• Strong verbal, written, interpersonal, and communication skills
• Ability to function effectively in a fast-paced and changing environment
• Professional, dependable, responsive, and team-oriented
• Strong problem-solving and follow-through skills
• Ability to build trust and strong relationships with clients, families, caregivers, and referral sources
• Comfortable working both in office and in the field
• Proficient with scheduling software, Microsoft Office, and mobile communication tools
• Valid drivers license and reliable transportation preferred
• Ability to travel locally within the service area
• Ability to pass a criminal background check, including LiveScan fingerprinting
• Professionalism and a high level of integrity

Preferred:

• Calm under pressure and able to prioritize effectively
• Strong operational awareness and responsiveness
• Positive and professional attitude
• Strong attention to detail
• Ability to balance structure with flexibility in a fast-paced home care environment
• Strong accountability and follow-through
• Enjoys working with people from diverse cultural and language backgrounds

Schedule & Work Expectations:

• Primarily in-office role with field/client visits as needed
• Regular business hours with flexibility based on operational needs
• Consistent communication, responsiveness, and operational visibility expected during work hours
• Respond promptly to inquiries from referral sources, prospective clients, existing clients, and employeesboth during business hours and after hours, as part of a shared on-call rotation
• Local travel for assessments, client visits, outreach activities, and relationship-building efforts expected

A Great Opportunity
A steadily increasing senior population and a growing preference for aging in place make it very likely that home care will continue to increase in demand for years to come. Hired individual will receive training through a ComForCare franchised business and have the opportunity to learn skills that will always be relevant and necessary, unlike many current professions that are continuously changing. By getting into this exciting and wonderful profession at this time, hired individual can be secure in the knowledge that their career opportunities are limitless.

About ComForCare Home Care Central & West Contra Costa:
ComForCare Home Care provides compassionate, high-quality in-home care services that help clients live independently and safely at home. We are committed to responsive service, strong communication, dependable care coordination, and exceptional support for our clients, families, and caregivers.

Join our team and help make a meaningful difference in the lives of seniors and families within our community.