Retail Customer Service

Address: 606 E. Memorial Lakeland, Florida 33801 Brand: Value Pawn & Jewelry Pay range: $15.00/hr to $16.00/hr We want you to join us for a career, not a job. At EZCORP we are looking for Team Members who can lead today and step into greater roles tomorrow. We provide development and career paths to enhance your skills in a fun and fast‑paced environment, competitive pay, bonus potential, and benefits. Hiring Immediately Retail Sales Associate / Retail Customer Service positions available. Start your career as a trainee in our 5‑week paid training program. Earn a $0.50 raise and promotion to Pawnbroker upon completion. Continue to grow by entering the Pawnbroker Certification Program and earn an additional $1/hour. Excel and explore opportunities to promote to Lead Pawnbroker (Shift Manager). Apply for Store Manager in Training, which includes a 12‑week training program to prepare you to run your own store. Benefits Free Health Insurance* Competitive Wages Monthly UNCAPPED Bonus Potential, paid on store and individual performance Great Working Hours 401(k) with company match Generous Paid Time Off Holiday Pay Store Discount No cost for TM‑only medical insurance when selecting BlueCross BlueShield EPO Plan Responsibilities As a Retail Customer Service Representative (Pawnbroker), you will: Provide excellent customer service by greeting customers and interacting with them in person and on the phone Process sales, loans, and extensions Perform opening and closing store duties Interact with customers daily, helping with sales and negotiating mutually satisfying agreements regarding pawn items such as jewelry, electronics, musical instruments, and more Create a friendly, courteous, and respectful environment that sets us apart from the competition Requirements High school diploma or GED Customer service, cashier, or retail experience Excellent communication and interpersonal skills Work well independently and as part of a team Ability to multitask Pass a criminal background check and drug test Adhere to all company policies, procedures, and regulations Knowledge of commonly pawned items (tools, jewelry, firearms, or electronics) is a plus Sales background, a plus Bilingual language skills, a plus

*EQUAL OPPORTUNITY EMPLOYER

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