Logistics Manager

Job Description

Job Description

About the job Logistics Manager Company Overview:Imagine a world where getting your car serviced was as easy as ordering your groceries. Welcome to Roda, where we are passionate about creating a magical customer experience, saving you time and money. Long gone are the days of waiting in service centers or taking shuttle buses to the metro. We come to you whether you are at home or in the office - giving you one less thing to worry about. We are a small start-up team located in the greater DMV area. We are looking to hire a Valet Operations Lead to manage day-to-day logistics operations at Roda. The ideal candidate will have a "start-up" mentality, thrive in a fast-paced environment, have demonstrated dispatch, customer service, and or management experience, and get exhilarated when sharing great ideas.The Role We are seeking a highly organized and customer-focused Logistics, Detail & Wash Coordinator to oversee vehicle pick-up and drop-off services while managing day-to-day logistics for our auto repair operations. This role is responsible for coordinating valet drivers, scheduling vehicle movements, and supporting a small towing operation to ensure efficient, safe, and timely service for our customers.Responsibilities Logistics & Dispatch CoordinationPlan and optimize daily routes for valet drivers and towing operationsDispatch drivers and tow operators based on service needs and priorityTrack vehicle locations and maintain accurate movement logsCoordinate with service advisors and technicians to align vehicle flow with shop capacityCoordinate vehicle staging, parking, and movement to keep operations flowingTowing Operations ManagementOversee a small-scale towing operation, including scheduling and dispatchingEnsure proper handling, safety, and compliance with local towing regulationsMaintain towing equipment readiness and coordinate basic maintenance/inspectionsTeam Leadership & AccountabilitySupervise and support a team of valet drivers, including recruitment, training, performance management, and coaching to ensure efficient daily operations.Lead, schedule, and supervise dispatch and wash teams in a fast-paced environmentSet clear productivity expectations and monitor performance metricsTrain staff on efficient processes, safety, and quality standardsQuickly address workflow issues, delays, or team performance gapsOperational PerformanceEnsure a delightful client valet experience, exceeding performance expectations and adhering to service level agreementsTrack and drive key metrics such as:Trips per dayOn time percentageCost per tripIdentify inefficiencies and implement process improvementsMaintain organized lot flow to support high vehicle volumeClient communication Coordinate and schedule vehicle pick-up and delivery for customersServe as the primary point of contact for valet service inquiries and updatesEnsure timely communication with customers regarding service status and delivery windowsProvide great customer service by proactively communicating with clients, responding to requests and resolving any service concerns. Experience2+ years' experience in logistics, quality and vendor management, transportation or last mile deliveryHistory of delivering delightful customer experiencesHistory of managing delivery or driver networksStrong quantitative and analytical skills, with the ability to perform data analysis to craft tactical operational recommendationsOwn transportation network planning and execution supporting growth and expansion strategyExpertise in cost reduction and eliminating the root causes of defects.Strong organizational and time-management skills.Ability to work in a fast-paced environment, make quick decisions, and adapt to service changes.Excellent communication and leadership skills. Position is Full Time, In Person at one of our locations