Customer Service Rep

Customer Service Rep

Federal Way, WA 98003

Job Function: Administrative

Job Description

Johnson Service Group is looking for a Customer Service Rep with 1-4 years' experience working in an Aerospace environment. This is a temp-Direct job in WA state. Pay Rate: $22.00 HR

Position Summary: To provide sales staff support in an efficient and accurate manner. This entails a high level of verbal and written communication with customers, vendors, and staff.

Essential Duties and Responsibilities:

• Customer interface via phone or email.
• Contact manufacturers for pricing.
• Enter vendor quotes.
• Enters sales orders, validating entry to customer purchase order.
• Works open order reports.
• Follow up on open purchase orders.
• Answer phones.
• Assist customers when possible or refers to appropriate sales associate.
• Assists assigned sales associates with miscellaneous clerical or research tasks.
• Work with other departments as needed to solve issues.

Minimum Qualifications (Knowledge, Skills, and Abilities):

• High school diploma or equivalent.
• Less than 2 years aerospace experience.
• The ability to maintain a high level of accuracy.
• Computer skills, including the use Microsoft Excel, Microsoft Word, and Outlook.
• Email at a highly proficient level.
• Excellent verbal, written, and listening skills.
• The ability to organize and prioritize tasks.
• The ability to work as part of a team.
• Willingness to continue development to self-enhance personal performance.

JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.