Customer Service Rep

Job Description

Job Description

JOB DESCRIPTION  

Job Title: Customer Service Representative

Reports to: Director of Customer Service & GM of Door Plant

Department: Customer Service

FLSA: Non-exempt (eligible for overtime)

Location:          Federal Way, WA (this is NOT a remote position and must physically work in the office)

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Job Summary :

At Trinity Glass International, we are committed to fostering and nurturing empowerment, teamwork,
integrity, diversity, and growth. We operate with transparency and believe that this foundation of taking
ownership, overcoming adversity through teamwork, and embracing change will allow us to grow as
professionals and as a corporation.

Do you have experience in customer service? Are you a professional person interested in an awesome full-time job opportunity? Then you might be a great addition to our team!

A very reputable Fiberglass Exterior Door Manufacturer is looking for Customer Service Representatives to join the team. Successful candidates will render a variety of customer services to Lowe’s and Signamark consumers through application of knowledge of our organization, its services, and products. Perfect candidates will pride themselves on their professionalism, should be outgoing, personable, and a good conversationalist. Past positions should involve working with people and data/order entry with good phone skills; areas could include retail, previous millwork, or manufacturer inside sales.

Duties/Responsibilities :

• Responsible for answering 40+ phone calls per day.
• Resolves customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.
• Serves as liaison between the customer and various departments.
• Operates office equipment inclusive of ACD phone system, computers and terminals as necessary.
• Provides pricing, product availability and delivery/tracking information, processes orders, and problem solves.
• Ability to audit purchase orders as received to ensure orders are complete and ready to process.
• Maintains records by documenting orders and logging phone calls and related clerical duties.
• Knowledgeable of customer service inclusive of proper phone etiquette, computer skills documentation, information on our product, and other information that provides valuable service to our customers.
• Cross over work with all departments of Inventory, Shipping, Receiving, and Production line.

Required Skills/Abilities :

• Multi-task oriented. Excellent communication 
• Problem solving abilities are needed.
• Exterior Doors and Construction Knowledge Preferred but not a Requirement.

This job description is not intended to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time, with or without notice.

Education and Experience :

• High school diploma or general education degree experience required. 
• Must pass pre-employment screening and reference checks.  

Physical Requirements : 

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.

What We Offer :

Competitive Compensation

401K Plan with Company Match

Medical Insurance

Dental Insurance

Vision Insurance

Employee Assistance Program (EAP)

Flexible Spending Account (FSA)

Life and STD Insurance

Paid Holidays

Paid Vacation (PTO)

Casual Atmosphere