Customer Service Representative

Customer Service Representative

Position Type: Full-time, Hourly Location: In Office; Auburn, WA Wage Scale: $20.00 – $28.00 per hour

Benefits: Full-time Regular Employees (and their families) can enroll in medical, dental, vision, and 401K. Employees will also accrue 80 hours of vacation per year for the first 9 years and eight paid holidays throughout the calendar year

Responsibilities:

• Customer Service tasks and problem-solving with customers
• Follow up with customers through phone and email
• Accurately process orders, application forms, and requests into database
• Scheduling
• Creating and establishing great relationships with customers
• Update transactions status of all customer calls
• Meet deadlines
• Various administration duties
• Other duties may be assigned

Requirements:

• At least 2 years of Customer Service experience
• Excellent verbal and written communication skills, good organizational skills and professional telephone skills
• Data entry experience is a plus, but not required
• Organizational, time management and customer service skills
• Strong analytical skills and attention to detail
• Prior experience working in construction, HVAC, fireplace, or garage industries is a plus
• Regular attendance is required

Why get your Career started with Fireside? With locations in both Oregon and Washington Fireside is the Northwest premier provider of fireplace hearth products and garage doors, specializing in the service and installation of quality fireplaces, garage doors, BBQ, fire-pits and more. We are a growing company that has been in business for over 30 years. We pride ourselves in employee training, our Fireside Five Values, and encourage employee growth within the company. Fireside is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law. Safety | Professionalism | Accountability | Customer Experience | Effective Communication

Nearest Major Market: Tacoma Nearest Secondary Market: Seattle