Customer Service Representative - State Farm Agent Team Member

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Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY: Our agency opened its doors in 2013 and brings over a decade of dedicated service to the community. I come from a State Farm family as both of my parents spent 40 years with the company, which gave me early exposure to the business and a deep understanding of what it means to serve others. I hold a bachelor's degree from University of New Mexico and remain passionate about giving back. Over the years, our team has supported local high school athletes, partnered with food banks, donated to shelters, and provided school supplies to those in need.

We currently have a team of 10 and have built a workplace where culture truly matters. Our break room is always stocked with healthy snacks like fruit, veggies, protein shakes, and seltzer energy drinks - and every Friday, we host a team potluck. We love celebrating together with activities like bowling, Top Golf, birthday celebrations, and other team events.

We also reward hard work through cash promos, tier-based trips, and multiple bonus opportunities. I believe in creating a workplace where team members not only succeed professionally but also have real opportunities to grow their income and feel valued.

At the heart of our agency are our core values: trust, integrity, respect, and family. We foster a loyal, supportive environment where teamwork and positivity thrive - and where every team member is encouraged to grow both personally and professionally.

*Bilingual Spanish Position*
ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Paul Gallegos - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.


We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.


RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Licensing must be obtained within 90 days of hire.
• Bilingual Spanish ( required ).

Compensation: $15.00 - $20.00 per hour


Are You Driven & Ambitious?

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. If you want to work in an environment that is fun, challenging, and rewarding, then Paul Gallegos - State Farm Agent may be the right fit for you! If you want to make an impact, see immediate success, we could be the place for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• Our office is located in 5500 San Mateo Blvd. NE STE#105.
• Our office is open 9am-5pm.
• I am a proud graduate of UNM.
• Our agency has received awards including: Ambassador Travel, Legion of Honor, National Quality Award, Bronze Tablet, and New Agent Program Qualifier
• Additional languages spoken: Spanish

Seeking Currently Licensed Applicants Only

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.