Service Technician III - Repair Service

Service Technician III

The vision of SouthernCarlson is to develop strong business relationships so we understand our customers' individual needs and provide the best possible service to improve our and their profitability.

Location: Kansas City, KS

Schedule: Monday Friday | Full-Time

Compensation Competitive Hourly Wage Based on Experience + $1,000 Sign on Bonus ($500 after 60 days, $500 at 6 Months)

About Us

SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. With deep roots in the construction and industrial supply industry, we serve contractors, builders, and manufacturers with an unwavering commitment to reliability, integrity, and performance. Our success is built not only on the quality of our products and services, but on a company culture that values people, relationships, and the drive to go above and beyond. We believe that how we serve is just as important as what we deliver.

Our Core Values

At SouthernCarlson, our core values guide everything we dofrom how we treat our team members to how we serve our customers and partners. These values are at the heart of our mission to solve problems, build trust, and provide unmatched service.

Provide Fanatical Service: We don't just talk about servicewe live it. Fanatical service means treating every challenge like our own, going above and beyond to deliver faster, better solutions that exceed expectations.

Act With Urgency: In our industry, time is everything. Whether it's a quote, an answer, a delivery, or a solutionurgency isn't optional. We respond quickly, because every second matters.

Earn & Maintain Trust: Trust is the foundation of every strong relationship. We work hard to earn itevery daywith our customers, vendors, and coworkers, and we never take it for granted.

Continuously Improve: We're committed to growthpersonally, professionally, and organizationally. We challenge ourselves to improve every process, every experience, and every interaction, because better never stops.

What You'll Do

As a Service Technician III, you will:

• Troubleshoot, diagnose, and repair complex machinery and equipment, including electrical systems, small engines, nail guns, and staple guns.
• Perform complex equipment repairs that may require 34 hours to complete.
• Spend approximately 15% of your time repairing smaller tools, including nail guns and staple guns.
• Demonstrate proper equipment operation and provide customers with training on daily maintenance.
• Regularly complete customer orders and service requests.
• Complete and submit appropriate documentation, including work orders, parts orders, and timesheets.
• Communicate with the sales team to ensure customer satisfaction.
• Collaborate with the sales team to troubleshoot issues and determine the best solutions for customer concerns.
• Interact professionally with customers while delivering high levels of service, quality, and productivity.

What You Bring

• Experience in construction, small engine repairs, pneumatic or electric power tool repair experience is preferred
• Experience in the construction or industrial supply industry is helpful
• Strong mechanical skills/abilities required
• Customer service oriented
• Strong organizational skills and attention to detail
• Quick learner and able to retain knowledge
• Basic computer skills
• Ability to lift 50 pounds of customer product on a regular basis and up to 100 pounds on an occasional basis
• High school diploma or equivalent

Why You'll Love Working With Us

Compensation Competitive Hourly Wage Based on Experience + $1,000 Sign On Bonus ( $500 after 60 days, $500 at 6 Months)

Team Culture Family-oriented, collaborative environment

Comprehensive Benefits Medical, Dental, Vision

Retirement 401(k) with company match

Time Off Paid Time Off (PTO) and holidays

Career Growth Advancement opportunities with a growing national brand

Ready to Build Your Future with SouthernCarlson? Apply today and take the next step in your career! All offers are contingent on a successful background check and drug screening. At SouthernCarlson, we are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.