Client Success Manager

At LinenMaster, we're more than just a company - we're a community of innovators, problem-solvers, and dreamers, united by our passion for technology and our commitment to making a difference in the world. Since 1995, our mission has been to harness the power of technology to drive positive change, empower businesses, and enhance lives. With headquarters in Vero Beach, Florida, we’ve made our name as an industry innovator, developing revolutionary B2B SaaS software and hardware tools for Healthcare, Hospitality, Route Accounting, Industrial/Uniform, and Sterile Pack processing and delivery. Role: As a Client Success Manager (CSM) for marketing services, you will be responsible for creating deep relationships with our customers and partners, ensuring their ongoing use of our services, educating them on new offerings, and seeking opportunities to expand our relationships via upsell and cross-sell. This role requires a tenacious individual who is intrinsically motivated, self-driven, and passionate about client success. Overall, the goals of an CSM are: - Build relationships with all assigned customers, monitor their satisfaction with our services, and serve as a key point of contact for them - Expand relationships with current customers by up and cross-selling additional company products under the LinenMaster umbrella Primary Responsibilities: · Develop a deep understanding of client's businesses, goals, and challenges · Apply strategic thinking to identify opportunities for growth · Collaborate with clients and internal teams to develop proposals/solutions that meet the client's needs and generate new revenue for the Company · Negotiate pricing, renewals, and contracts · Ensure timely delivery of products and services · Monitor client satisfaction and address promptly any issues or concerns that arise · Possess strong communication and interpersonal skills to build and maintain relationships with clients · Own knowledge of all products and services offered by the company · Assist with satisfaction survey creation · Collaborate with the Client Success Manager to create a process to connect with clients supporting engagement and high satisfaction rates · Provide ideas for creative sales and marketing tactics · Follow company processes and use company systems to track communications, projects, client status, and more. Requirements: · Bachelor’s degree from an accredited college or university · 5+ years overall combined experience in marketing and account management · Excellent written and verbal communication skills · Laundry industry and/or cloud-based software sales experience preferred · Proficiency in standard business and sales software, including Office products and Salesforce · Be an exceptional team player with all staff · Intrinsic motivation to maintain a steady flow of sales leads for the company · Adherence to company Information Security Policies · Available to travel to (company-related events, industry-related travel including conferences, trade shows, etc.) Perks: · Creativity: Lead creative and challenging projects · Growth Opportunities: Be part of a growing team with mentorship and support to aid your professional growth · Culture: Strong core business values with a focus on teamwork in a dynamic environment · Recognition: Employee and peer to peer rewards programs At LinenMaster and Infinite Laundry, we treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. LinenMaster reserves the right to add to or change this list at any time. Not all roles and responsibilities may be listed within this document.