Inside Sales Representative

INSIDE SALES REPRESENTATIVE

JOB DESCRIPTION

DEPARTMENT: Sales FLSA: Exempt REPORTS TO: Inside Sales Vice Director LOCATION: Remote

POSITION SUMMARY

The Inside Sales Representative is responsible for supporting the sales organization through customer service, account support, lead generation, prospecting, and sales development activities. This position is designed to provide hands-on training in our products, customers, markets, and sales processes while helping alleviate administrative and sales-related responsibilities from key account managers and territory sales representatives.

DUTIES & RESPONSIBILITIES

Sales Support & Account Management Provide sales support to Inside Sales team members. Assist with customer inquiries, quote preparation, order follow-up, product recommendations, and account maintenance. Coordinate with internal departments to ensure customers receive timely and accurate information. Assist in managing customer projects, opportunities, and follow-up activities. Support customer retention efforts through proactive communication and relationship building. Sales Training & Development Participate in structured training programs covering products, manufacturing processes, sales techniques, CRM usage, and customer service best practices. Develop a thorough understanding of the company's product portfolio, manufacturing capabilities, and target markets. Participate in customer meetings, sales calls, trade shows, and industry events to gain real-world sales experience. Learn territory management and key account management responsibilities through direct collaboration with experienced sales personnel. Lead Generation & Prospecting Research and identify prospective customers through industry research, trade shows, referrals, internet research, and other lead-generation activities. Re-engage inactive customers and dormant accounts to identify new business opportunities. Conduct outbound calls, emails, and other outreach activities to generate qualified opportunities. Qualify inbound and outbound leads and route opportunities to the appropriate salesperson when necessary. Schedule meetings and introductions between prospective customers and account managers. Maintain an organized pipeline of prospects and opportunities within the CRM system. Market Research & Business Development Monitor industry trends, competitor activities, customer needs, and emerging market opportunities. Assist with identifying new product opportunities and customer requirements. Gather and communicate market intelligence to management and cross-functional teams. CRM & Administrative Responsibilities Maintain accurate and detailed customer records, notes, activities, interactions, and follow-up schedules in the CRM system. Generate reports regarding prospecting activity, lead conversion, pipeline development, and account engagement. Assist with CRM data cleanup and ongoing customer database maintenance. Ensure all customer interactions and opportunities are properly documented. Team Collaboration Work closely with Sales, Customer Service, Marketing, Product Development, and Operations teams. Collaborate with fellow sales team members to support company sales goals and customer satisfaction initiatives. Participate in sales meetings, training sessions, and continuous improvement activities. Other Responsibilities Perform other related duties as assigned. Supervisory Responsibilities This job has no supervisory responsibilities.

QUALIFICATIONS

Bachelor's degree in Business, Marketing, Communications, Music Industry, or related field preferred. Sales, customer service, retail, business development, or related experience preferred. Strong desire to build a long-term career in professional sales. Excellent verbal, written, and interpersonal communication skills. Strong customer service orientation and relationship-building skills. Self-motivated with a willingness to learn and accept coaching. Strong organizational and time-management abilities. Ability to prioritize multiple projects and responsibilities. Comfortable making outbound calls and engaging prospective customers. Proficiency in CRM software, Microsoft Office Suite, and Google Workspace. Strong problem-solving and analytical skills. Ability to work independently and as part of a team. Interest in music, audio, live sound, musical instruments, production, or related industries preferred. Familiarity with cables, audio accessories, stage equipment, or related products. Experience using CRM systems and sales outreach tools preferred. Ability to work effectively from a home office environment with reliable internet access and the ability to maintain a professional workspace. Ability to travel up to 25% (may vary based on business needs and employee development opportunities).

COMPANY VALUES

Deliver Legendary Service: It’s all about the experience. With every experience, do the little things, as well as the big things, that surprise people. Make every interaction stand out for its helpfulness. Create the "WOW" factor that turns customers into raving fans. This includes both internal and external customers. Always: Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision you make, especially when no one’s looking. Always tell the truth, no matter the consequences. If you make a mistake, own up to it, apologize, and make it right. Practice Blameless Problem‑Solving: Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons to improve ourselves and our processes so we don’t make the same mistake twice. Get smarter with every mistake. Learn from every experience. Contribute to Profit: We’re in business to deliver value for our customers while making money. We all play a role in building revenue that exceeds our expenses. Look for ways to increase our sales, develop new customers, and control our expenses. Honor Commitments: Do what you say you’re going to do, when you say you’re going to do it. This includes being on time for all phone calls, appointments, and meetings. If a commitment can’t be fulfilled, notify others early and agree on a new deliverable to be honored. Embrace Change and Growth: What got us here is not the same as what will get us to the next level. Get outside your comfort zone, rather than stubbornly hanging on to old ways of doing things. Be excited by the possibilities that change and growth bring. Be flexible. Be Positive: You have the power to choose your attitude. Choose to be joyful, optimistic, and enthusiastic. See the good in others. Your attitude is contagious. Spread optimism and positive energy. Keep Things Fun: While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work. Stuff happens. Keep perspective. Don’t take things personally or take yourself too seriously. Laugh every day.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Occasionally required to stand. Occasionally required to walk. Continually required to sit for long periods. Continually required to utilize hand and finger dexterity. The employee must lift and/or move up to 50 pounds. Specific vision abilities required by this job include: close vision; distance vision; color vision; peripheral vision; depth perception and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #J-18808-Ljbffr ACT Lighting Inc