Housing Case Manager

Job Description

Job Description

Description:

Job Title: Housing Case Manager

Salary: $24-$27 per hour

Location: Tustin, CA

Openings: 1

Position Purpose: Under the supervision of the Behavioral Health Administrative Manager, the Case Manager plays a pivotal role in supporting clients to break the cycle of homelessness through a holistic and proactive approach. This position encompasses conducting outreach calls and intakes, crisis management, service planning, and ongoing support for clients across various stages of homelessness. The Case Manager also coordinates services at the FTOC facility, maintains current knowledge of community resources and public benefit programs, and collaborates with community-based organizations to optimize client outcomes.

FTOC’s Expectations of all Employees

• Adheres to all FTOC Policies and Procedures.
• Providing the upmost customer service experience to all clients
• Conducts self in a manner that always represents FTOC’s core values.
• Maintains a positive and respectful attitude with all work-related contacts.
• Communicates regularly with immediate supervisor about Departmental and FTOC concerns.
• Consistently reports to work as scheduled and in a timely manner prepared to perform the duties of the position.
• Meets productivity standards and performs duties as workload necessitates.
• Ability to train on all Learning Management Systems (LMS) by self-learning models from FTOC’s EMR.

Core Duties and responsibilities, include but are not limited to:

1. Conduct outreach calls to referred clients/patients.

2. Conduct thorough intake interviews and assessments with prospective clients, identifying needs and barriers to stable housing and other social resource needs.

3. Develop and implement Individualized Service Plans (ISPs) in collaboration with clients, addressing housing stability, income generation, and personal goals such as medical care, mental health support, substance use treatment, vocational training, and social services, etc.

4. Provide crisis intervention and ongoing support to clients experiencing difficulties related to homelessness and other biopsychosocial factors.

5. Coordinate and help facilitate services provided at FTOC, ensuring clients have access to necessary resources and support.

6. Educate clients about available community resources and public benefits, making appropriate referrals and following up to ensure effective utilization and outcomes.

7. Maintain up-to-date knowledge of Orange County Social Services, Social Security benefits, and other non-profit agencies and community resources to facilitate comprehensive support for clients.

8. Advocate for clients’ rights and needs within the community and collaborate with external agencies to enhance service delivery.

9. Maintain accurate and timely documentation as per program and organizational policies, including intake assessments, progress notes, service plans, and case file updates.

10. Ensure compliance with agency policies, grant requirements, and confidentiality standards in all client interactions and record-keeping activities.

11. Participate in regular supervision, staff meetings, and trainings to enhance professional skills and knowledge.

12. Follow established procedures for client follow-up and outcomes tracking as outlined by Families Together of OC and partner agencies.

13. Maintain organized records of submitted check requests, program expenditures, and other administrative tasks necessary for program reporting.

14. Uphold professionalism in representing the organization during interactions with clients, stakeholders, and the broader community.

*This job description in no way states or implies that these are the only duties to be performed by the employee. He or she will be required to follow any other instructions and to perform other duties, within scope, as assigned by his or her supervisor.

Teamwork and Interpersonal Skills:

• Displays an awareness of others' needs and consistently acts in their best interests.
• Exhibits courtesy, mutual respect, and compassion in all interactions with others.
• Takes initiative to propose constructive solutions to challenges.
• Recognizes and respects differences while actively seeking more effective communication approaches.
• Demonstrates a positive and professional response to changes and challenges.
• Nurtures positive working relationships and contributes to a collaborative work environment.
• Exhibits effective teamwork, working cohesively to support the organization in achieving its goals and objectives.
• Adapts smoothly to shifting workplace priorities.
• Attends and actively participates in scheduled meetings, whether weekly, bi-weekly, or monthly.

Education, Qualifications, and Experience:

· Bachelor's Degree or must have 2 years full-time related work experience

· Case management experience, specifically with adults, at-risk of and/or unhoused population

· Working knowledge of Orange County HMIS

· Experience working with multicultural communities

· Bilingual: Spanish (Required)

Work Schedule:

• General work hours are Monday to Friday 9 a.m. to 6 p.m., however, start times will vary, depending on organizational, staffing, community, and patient needs.
• Work schedules are subject to change based on organizational, staffing, community, and patient
• needs. As such, FTOC may need to modify work schedules to meet such needs.
• Saturday work schedules will also be effected or implemented due to organizational, staffing, community, and patient needs as FTOC continues to grow and expand work days and hours.
• Overtime may also occur due to organizational, staffing, community, and patient needs.

Work Location:

• While employees may be assigned a primary site (Tustin, Garden Grove, Fountain Valley, Wellness Center, Mobile Units, Treehaven, Magnolia, Telehealth, etc.), employees may be required to temporarily fill in at another site based on organizational, staffing, community, and patient needs.

Travel Requirements:

• Occasional travel will be required. Employees must be able to travel to FTOC sites as needed, including with short notice.

Physical Demands and Working Conditions:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee may be required to drive to FTOC facilities as needed. The ability to sit for extended periods of time, and the ability to occasionally lift and/or move up to 25 pounds.